You haven't searched anything yet.
Overview :
The Front Desk Lead is responsible to oversee all Front Desk employees, the lobby area, make safety announcements, control building entry, and greet, assist, smile and serve the residents and their visitors.
Having experience in the HOA or Hospitality Industry, he / she is dedicated to constantly improving the guest experience through excellent communication, sincere service skills and constant training.
Monday - Friday schedules with availability to fill in vacant shifts as the Lead.
Responsibilities :
May include some or all of the following as applicable)
Oversees Front Desk employees and makes sure fire safety, alarm announcement, and all other job required procedures are understood and met.
Monitor the handling of building access controls, the records, logs and service logs.
Submit weekly reports to the Management office.
Must be customer service oriented and dedicated to constantly improving the resident’s experience.
Maintains the Front Desk keeping the space organized, clean and efficient.
Must maintain constant communication of changes, memos and notices with all FD employees throughout the week.
Must have the ability to work as a team member.
Must be accessible to and approachable with residents / guests.
Must be familiar with the Safety and Environmental Protection Policy and carry out the policies and procedures appropriate for his / her position.
Follows safety procedures and maintains a safe work environment.
Must answer the phone within three rings.
Assign breaks and perform the duties at the desk when needed.
Report to General Manager and / or Property Manager and inform them according to the daily log books.
Must be fully knowledgeable and able to instruct others in the use of all emergency equipment and their procedures, fire alarms and their procedures, package receiving and distributing procedures, telephone etiquette, and all other training as recorded in the Operations Manual.
Understand and be able to train others in the use of JENARK software system to access any and all information pertinent to the Front Desk area.
Attend weekly management meetings and update other departments on the ongoing improvements in the area of Front Desk.
Attain, organize and approve all information that may be useful to our residents such as menus, dry cleaning options, cleaning service options, car service establishments, professional babysitting services and other services that may help improve the resident’s experience.
Constantly monitor, test and share this information within your team.
Lead by example, be professional, maintain perfect adherence to our uniform requirements.
Develop your team, training and motivating them to be the best they can be.
Qualifications :
Education / Training / Certifications / Licenses :
High school diploma or equivalency preferred. Completion of College level courses in Hospitality is strongly desirable.
Experience / Knowledge / Skills :
Two (2) or more years of experience in the Hospitality Industry. Effective written and verbal communication skills; Multiple language fluency is desirable.
Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.
Computer literacy :
Intermediate command of computer hardware / software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to;
Word, Excel, Power Point and Outlook.
Language requirements :
Multiple language fluency is desirable.
May be required to travel to multiple locations in the state on an as needed basis.
Physical Requirements :
Ability to lift 30 to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor.
Communicate, receive and exchange ideas and information by means of the spoken and written word; ability to quickly and easily navigate the property / building as required to meet the job functions.
Ability to respond to emergencies in a timely manner. Ability to work flexible hours and weekends.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions :
The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.
May require outdoor site visits on an occasional basis.
Disclaimer : This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.
Last updated : 2024-07-31
Full Time
Business Services
$37k-49k (estimate)
08/02/2024
08/22/2024
thecastlegrp.com
CHARLESTOWN, MA
25 - 50
1996
SANDRA LISH
$5M - $10M
Business Services
The job skills required for Front desk include Customer Service, Microsoft Office, Verbal Communication, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk positions, which can be used as a reference in future career path planning. As a Front desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk. You can explore the career advancement for a Front desk below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk job description and responsibilities
Front desk receptionists are expected to be personable, knowledgeable on office-related activities, and familiar with everyone.
01/31/2022: Indianapolis, IN
Front desk receptionists with more experience may have additional responsibilities, such as light bookkeeping and researching potential vendors.
01/25/2022: Jackson, MS
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
12/13/2021: La Crosse, WI
Aspiring front desk receptionists should also have the ability to multitask, manage their time efficiently, and communicate effectively.
01/23/2022: Fairbanks, AK
Front desk receptionists typically hold a consistent office schedule and may even be eligible for direct deposit, paid vacations, or health benefits.
02/18/2022: Gainesville, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk jobs
Front Office Administrator uses skills like Financial Arrangements, Payroll, Scheduling Patients, and Travel Arrangements on their resumes.
01/25/2022: Winston Salem, NC
Learn the Value of Good Presentation.
02/09/2022: Fresno, CA
Allowing employees to experience the service from the other side (that of the customer).
01/24/2022: Fargo, ND
Always meet the expression and unspoken needs of their visitors.
01/19/2022: Sacramento, CA
They have the ability to continuously learn and grow.
02/03/2022: Mobile, AL
Step 3: View the best colleges and universities for Front Desk.