Convention Services Manager

Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!

Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Assists with identifying and soliciting new accounts Assists with maintaining existing accounts
• Assists with completing daily/weekly/monthly reports
• Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
• Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
• Ensures all documents are completed accurately and on time and maintains sales records and filing system
• Reserves conference space and books blocks of rooms for guests
• Assists with set up, maintaining, and clearing of banquet space before and after events
• Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
• Follows up with past clients to ensure guest satisfaction
• Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met
• Responds to all guest inquiries in a timely fashion
• Details banquet event orders and distributes to staff
• Creates and maintains group blocks and catering/banquet events in the property PMS systems
• Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
• Attend and lead weekly BEO meetings with Chef and F&B Manager
• Attend weekly operations and sales meetings
• Prepare and distribute to front desk and ops team group resumes weekly
• Finalize and post all group billing and banquet event charges and send final invoice to client
• Attend group and citywide pre-cons and complete citywide audits
• Works closely with front desk to ensure accuracy of reservations, groups, events
• Works client-related special events
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of High School education, post-high school education preferred

Minimum of two (2) years in hotel service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Outgoing personality

Always maintains a professional image through appearance and dress

Ability to work collaboratively with hotel service team in providing exceptional customer service

Clear, concise written and verbal communication skills

Demonstrate ability to achieve sales goals

Proactive sales approach; assertive and fast paced, driven to succeed

Excellent time management skills

Understands need time strategy as developed by Revenue Management

Must have flexible work hours that may include evenings, weekends, and holidays

PERKS/BENEFITS

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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 2 years (Required)
• Hotel Experience: 1 year (Preferred)

Work Location: In person