Job Summary :

Family Healthcare Associates (now a part of Catalyst Physician Group) is seeking a Front Desk Representative. Under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.

Disclaimer : The Front Desk Representative will be need to be available and flexible with occasional evening and / or weekend shifts.

Duties / Responsibilities :

• Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
• Assist with patient registration duties by collecting and verifying insurance cards and photocopying / scanning appropriate documentation.

Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate waiting area.

• Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
• Verify patient insurance information by contacting / calling the appropriate insurance carrier and / or utilizing automated insurance verification system.
• Receive, sort, and distribute mail to the appropriate department
• Scan patient documents including insurance information into the EMR system.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Provide clerical support to other departments.
• Collaborate and work as a team with other departments.
• May perform other duties as assigned.

Required Skills / Abilities :

• Follows all organization policies and procedures regarding insurance protocols and procedures.
• Excellent customer service skills
• Upholds HIPAA and PHI regulations
• Punctual and dependent for assigned shifts

Education and Experience :

High School Diploma or equivalent preferred

2 years' experience in customer service or healthcare facility preferred

Benefits :

• Competitive compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Health Savings account
• Life Insurance
• Holidays and PTO
• 401K
• Referral programs.

Last updated : 2024-06-19