Job Summary
The Referral Coordinator will help our communities thrive by coordinating aspects of the referral process to ensure comprehensive patient care including referral activity between the patient, physician, specialty office, and primary care office. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.
Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as a DFW Top Workplace by Dallas Morning News, and we have been recognized as one of the fastest-growing privately held companies by SMU Cox.
Accountabilities

• Responsible for assessing the current workflow process, identifying opportunities for improvement and implementing changes as necessary.
• Meet or exceed performance expectations for production consistently, while maintaining quality performance.
• Adhere to HIPAA and Compliance policies and procedures

Role and Responsibilities:

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. This tracking will use an IT platform.
• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to the specialist.
• Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.

Minimum Qualifications and Requirements:

• High School Graduate required
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage competing priorities
• Resourcefulness in problem solving
• Able to take and follow through with delegated tasks and accountability
• Proficient Computer skills
• Process oriented
• Able to produce high quality outcomes with minimal supervision

Preferred Experience:

• Medical assistant, LVN certification or medical office experience