This position will primarily focus on creating, formatting, and updating documentation and training to maximize user adoption of technology systems and processes. With direction from Technology & Customer Project Management Office (PMO) leadership, the Technical Writer will support the implementation of our OCM strategy and methodology for program, project, and other initiatives involving stakeholders

Hybrid Work model - in office 3 days a week.

Starting Pay: $55 - $65/hr

Key Roles & Responsibilities

• Engage subject matter experts to gather information and understand technical concepts
• Collaborate with key stakeholders and team members to drive the process of accurately documenting processes, procedures, and communications
• Analyze content across web-based collaborative platforms (e.g., SharePoint, Confluence) to determine relevance and accuracy
• Conduct reviews and revisions of existing documentation to ensure accuracy and relevance
• Write and edit technical documentation, user guides, job aids, and other support materials for both technical and non-technical audiences
• Develop engaging instructional materials, such as training modules and e-learning courses
• Format documentation and training into standardized templates and adhere to style guide
• Ensure all documentation and instructional materials comply with company best practices
• Conduct QA (Quality Assurance) review of all materials (Proofread, edit for grammar, spelling, and correct style usage
• Manage updates and revisions to materials as needed
• Provide administrative support for Technology’s SharePoint and Confluence sites
• Comply with regulations, company policies, procedures, work rules, and management expectations
• Adhere to guidelines regarding sensitive customer information and proprietary company information

Education, Experience, & Skill Requirements

Required:

• High school diploma, GED or equivalent
• Minimum 2 years work experience in communications, training, instructional design, or related field
• Ability to follow directions and receive constructive feedback
• Advanced verbal and written communication skills
• Excellent grammar and attention to detail
• Strong working knowledge of Microsoft Word and PowerPoint/Canva
• Experience documenting process flows and standard operating procedures
• Digitally savvy, self-starter, dependable, and highly motivated with the ability to work independently or collaboratively in a fast-paced environment
• Ability to shift priorities and adjust focus as needed
• Excellent planning, organizational, time management, multi-tasking and prioritizing skills
• Experience coordinating and facilitating in-person & virtual meetings/trainings

Preferred:

• Bachelor’s Degree (BA, BBA, or BS), or higher
• Proficiency with instructional design methodology (i.e., ADDIE)
• Proficiency with industry-standard tools and software for documentation and content development (i.e., Microsoft Office Suite, Adobe Illustrator)
• Comprehension of organizational change management best practices and concepts
• Microsoft SharePoint administrative experience
• Experience with e-learning authoring tools (e.g., Articulate Storyline, Camtasia)
• Experience providing training through digital adoption platforms (e.g., Whatfix)
• Familiarity with Atlassian collaboration software (i.e., Confluence, Jira Service Management)
• Familiarity with project methodologies (i.e., agile, Kanban)
• Analytical mindset and ability to process information using data and technology to develop innovative solutions
• Knowledge of technology and electric utility-based concepts including advanced metering, customer information systems, security and networks