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Customer Portal & CRM Support Rep IILocation : Fully Remote (within 3 hours of specified locations)Dallas / Ft.Worth / Allen / Austin, TXMonet / Springfield, MOLouisville, KY / Clark County, INWaterloo / Cedar Falls, IARole Type : 12 Month ContractAbout Our ClientOur client is a leader in providing digital transformation solutions for community banks and credit unions, enhancing user experiences in digital banking and payments.
They are paving the way for the future of finance, and they need dedicated individuals to join their team in delivering cutting-edge technology solutions.
Job DescriptionAs a Customer Portal & CRM Support Rep II, you will provide first and second level support to internal and external users of company systems.
You will handle upwards of 20 basic to moderately-complex cases per day, investigating technical issues, performing tasks like password resets, user setup, and document identification.
Successful candidates will be dedicated, resilient, and conscientious, with the ability to learn detailed system and process information and contribute to the team with their growing system knowledge.
Duties and Responsibilities- Provides timely support by assessing, researching and resolving customers’ issues.- Maintains a strong level of professionalism, establishes a positive rapport with customers via call, chat, and case.
Required Experience / Skills- Minimum of 3 years of experience in a support role or related field.- Able to learn and navigate the details of moderately complex systems, tools and processes.
Nice-to-Haves- Some college preferred.Education : Some college preferredPay & Benefits SummaryRemote Work : Fully remote position, with very occasional travel to corporate headquarters Work Hours : 9am 6pm CT Apply Now and join a dynamic team at the forefront of digital transformation in banking!
Last updated : 2024-09-08
Full Time
$76k-103k (estimate)
07/11/2024
12/08/2024
catapultstaffing.c...
FL
<25
The job skills required for Customer support rep include Customer Support, Written Communication, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support rep positions, which can be used as a reference in future career path planning. As a Customer support rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support rep. You can explore the career advancement for a Customer support rep below and select your interested title to get hiring information.