At Catch Vibe Voice, we’re not your typical call center. We’re a dynamic team of passionate individuals dedicated to infusing every interaction with energy, enthusiasm, and empathy. From handling customer inquiries to driving sales, we bring a fresh, vibey approach to every conversation.
Catch Vibe Voice is seeking a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service representative. In this role, you will play a crucial role in maintaining accurate and updated customer data while providing exceptional customer service.
Pay Range$17.00 - $29.00 hourly
Responsibilities

• Accurately and efficiently enter customer data into our database
• Manage customer inquiries via phone, email, and live chat in a timely and professional manner
• Resolve customer complaints and issues while maintaining a high level of customer satisfaction
• Collaborate with internal teams to ensure data accuracy and consistency
• Compile and generate reports on customer data and performance metrics
• Assist with administrative tasks, including filing and organizing documents

Minimum Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Basic knowledge of architecture and planning principles

Benefits

• Health Insurance: Comprehensive medical, dental, and vision insurance.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous vacation and sick leave policies.
• Training and Development: Opportunities for paid training and career advancement.