The Case Manager for Saint Ambrose Family Shelter is responsible for orienting families to the 24 hour program upon entry and for working with families during their stay to attain independent housing for the family unit. Motivating and teaching individuals is crucial to assist the families with the transition from the shelter living into independent living with confident skills. The Case Manager will work as a member of the Case Management Team with a focus on housing, stabilization, future planning and goal setting.

RESPONSIBILITIES

• Maintain professional boundaries and confidentiality at all times. Review program policies and procedures to ensure compliance.
• Complete all intake procedures upon entry of a family within the guidelines set by EOHLC and program.
• Conduct biweekly or as needed case management meetings with family head of household and all residents 18 years or older.
• Assist with Housing and Stabilization team with housing stabilization duties.
• Facilitate group community meetings as needed.
• Accompany residents to housing appointments, viewing apartments, and other appointments as necessary.
• Conduct home visits to families in the Stabilization Program in accordance with EOHLC and program guidelines.
• Participate in the management of the program’s Goal Setting program.
• Submit timely case notes and other required or vital information into the ETO online database and submits database/city reports as needed.
• Create monthly re-housing service plans in accordance with EOHLC and program guidelines.
• Perform as the ETO site point person by updating family’s exits and entries. This includes reporting and addressing data and other required information into the ETO system. Respond to questions from EOHLC as needed.
• Utilize the Efforts to Outcomes (ETO/ASSIT) system for documentation and maintain up-to-date documentation and relevant family information in the database.

QUALIFICATIONS

• A Bachelor’s degree with a concentration in human service or related area.
• A minimum of 2 years prior experience working with clients in a residential program. Or, recent successful internship with St. Ambrose or other residential program.
• Bilingual-preferred: Spanish or Haitian Creole a plus.
• Experience working with homeless population preferred.
• Good listening skills with proven de-escalation skills.
• Ability to work independently and as part of a team to accomplish program goals.
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortage. Including evening and weekend hours.
• Proficient typing skills. Competent with computer use, Microsoft Office Suite, Excel. Good internet skills for researching program related information. Interest and ability to use online database for record keeping and reports.
• Must be able to lift, pull and/or push 25 pounds with and without supportive device.
• Strong documentation and organizational skills.
• Keen attention to detail with excellent data collection and writing skills.
• A valid MA driver’s license with good driving record and the ability to drive the agency van to occasionally transport clients in the community as outlined in the Essential Functions.

5/2024