The Clinical Services Liaison – RN, is responsible for:

• Positive and effective representation of Catholic Health Home Infusion Program and introducing the full scope of services offered to physicians, nursing agencies and other referral sources.
• Ensuring the ongoing updates and education for referral sources.
• Responsible for the successful clinical coordination of care from the referral source into the home setting on behalf of The Program.
• Provides and utilizes clinical expertise and skills to assist referral sources &/or patients with:
  • The identification of appropriate candidates for home infusion &/or home health care
  • The identification of the patients’ and/or caregivers’ ability to provide care.
  • Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.
  • Medication connection at the hospital / facility to expedite the discharge into the home setting, as appropriate.

Responsibilities:

• Develops, maintains, and grows core therapy and service line admissions to The Program through positive referral source relationships and provides positive and responsive customer service with assigned target accounts.
• Recognizes opportunities for expanding business opportunities with current referral sources / business associates and involves either the Director of Sales & Marketing or the General Manager. (Based on reporting structure).
• Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
• Evaluates current and future clinical and service needs for existing and new accounts.
• As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
• Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and The Center staff to facilitate the coordination of care for new patient referrals to The Center.
• Coordinates and communicates all discharge planning activities for new patient referrals with The Center personnel and referral sources, including, but not limited to:
  • Intake
  • Clinical Operations: Pharmacy &/or Nursing
  • Warehouse Operations, if required
  • Reimbursement, if required
• Appropriately documents the coordination of care activity including, but not limited to:
  • Home infusion &/or nursing services utilized.
  • All communication with patients, referral sources, physicians, and Center personnel.
  • All patient &/or caregiver education & training.
• Documentation must be legible, accurate and complete and complies with company policies & procedures.
• Maintains up-to-date referral source records, as well as any other requested records in accordance with The Center’s instructions &/or business goals.
• Assist with activities to achieve favorable net revenue and gross profit goals for The Center.
• Represent The Center in a professional and positive manner.
• Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by Director of Sales & Marketing or the General Manager, (Based on reporting structure).
• Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
• Stay abreast of developments in field of infusion therapy.
• Comply with all company policies and directives for the fulfillment of the company objectives.
• Communicates any problems incurred directly to the Home Infusion Pharmacy Manger
• Perform other duties as directed by manager.