Position Summary: The IT Support Specialist will be responsible for managing information technology systems and providing technical support to end users, including but not limited to: Windows Server OS management, Microsoft 365 administration, device set-up and support, and end user support and troubleshooting.

Ideal Candidate: Experience with end user support, computer set-up and deployment, Microsoft Hyper-V server virtualization, Active Directory, Microsoft Entra ID, Microsoft Azure, VoIP systems, and other related work experience or job-related certifications.

Requirements of the Position

• Two-year degree in Computer Science or related field and/or two or more years of experience supporting technology systems in a business environment.
• Self-motivated and able to handle multiple tasks.
• Strong verbal and written communication, technical, documentation, and analytical skills.
• Handle all client and Agency information confidentially.
• Has a basic understating of Catholic Social Teaching and demonstrates a willingness to live a personal and professional life accordingly.

Major Tasks

• Respond to help desk requests via phone, email, and in-person.
• Document problems and solutions in the help desk ticketing system.
• Purchase, install, and configure new computer hardware, related peripherals, and software as approved by IT Director.
• Update, upgrade, maintain, diagnose, service, and repair computer hardware, software, and related peripheral devices (including but not limited to printers, projectors, scanners, copiers, fax machines, cellular phones, telephones, and battery back-up power supplies.)
• Work with vendor support contacts to resolve technical problems with computing equipment and software.
• Provide ongoing technology training and instruction to end users.
• Inventory, organization, and disposal of computer supplies. Maintains checkout system for shared devices.
• Other duties as assigned by the IT Director.

Relationships

• Reports to the IT Director.
• Maintain effective working relationships with co-workers, other social services agencies, Catholic Diocese, parishes, schools, United Way, and other non-profit agencies.
• Maintain a professional demeanor and projects professional image to the public.

Job Type: Part-time

Pay: $16.00 - $23.00 per hour

Expected hours: 20 per week

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Rapid City, SD 57701: Relocate before starting work (Required)

Work Location: In person