Catholic Social Services of the Miami Valley strengthens individuals and families in need through actions of faith, service and charity. Inspired by God’s love and teachings, Catholic Social Services of the Miami Valley builds stronger futures for individuals and families of all faiths.

Benefits of working at Catholic Social Services of the Miami Valley:

• 4 weeks paid time off earned within the first year of service beginning the first of the month following your hire date
• 12 Paid Holidays a year
• Comprehensive and affordable Healthcare coverage through Anthem Blue Cross/Blue Shield for you and your Dependents* beginning the first of the month following your hire date (*Spousal Surcharge may apply)
• Dental Coverage
• Vision Coverage
• Agency paid life insurance
• Agency paid Long Term Disability
• Medical and Dependent care Flex Spending Accounts
• 401k Plan with discretionary Agency match

Title: Hispanic Outreach Front-Door Navigator and Administrative Specialist

Hours: Full-Time, 37.5 hours per week, Non-Exempt

Brief Description: As a member of the Mission Services team, the Program Navigator will provide culturally competent, bilingual social services to Hispanic/Latino families and individuals. This position will focus on school and community-based support for families with school-aged children. The Program Navigator provides bilingual support and information to families and individuals with the purpose of connecting clients to programs within Catholic Social Services Miami Valley, as well as other community resources to assist in eliminating barriers and improving educational outcomes for students and self-sufficiency for families. This position will support collaborative outreach activities and events at partner schools as appropriate. This position requires engagement in case management activities such as intake and referral, the use of bilingual communication skills, and includes maintenance of client records and data entry.

KEY RESPONSIBILITY AREA MAIN DUTIES (Not all inclusive)

I. Front-Door Supports

1. Serves as the first point of contact for all callers to the agency through operation of the agency’s multi-line phone system and answers telephone in a professional and courteous manner.

2. Stays current on agency programs and services to appropriately direct callers. Provides both internal and external direction to callers as needed.

3. Responds to referrals and inquiries for Hispanic Outreach services, completing brief phone and walk-in screenings to determine service needs of potential clients within the target population.

4. Maintains knowledge of existing internal and external community social service programs and resources available, particularly resources for immigrant populations.

5. Provides culturally competent services, including arranging language access support when needed, to all families and individuals calling or walking in for services.

6. In the absence of the Center for Families Front-Door Coordinator, this position provides front door reception activities including greeting and directing guests and monitoring building activities.

II. Case Support

1. As assigned by the Program Manager, completes telephonic (phone/text) and e-mail follow up with clients of the Hispanic Outreach Program including brief assessments, referrals to resources, and appointment reminders.

2. Appropriately documents client encounters utilizing computer-based case management software (Apricot).

3. Research available resources and assist team and clients in connecting to available community supports and serves as a point of contact for external agencies to the program.

III. Data Entry & Quality Support

1. Assists this Hispanic Outreach Program Manager and HOP team with quality assurance activities including administering and tracking customer satisfaction and compliance reviews.

2. Assists with data entry and data reports through the use of Excel, case-management software, and other platforms.

3. Assists with scheduling and managing calendars for outreach activities.

4. Provides additional support with data tracking as requested by Program Manager or Director

IV. Teamwork and Professional Growth

1. Attends and actively participates in agency and team meetings.

2. Effectively communicates and coordinates with administrative team members from other CSSMV sites and programs.

3. Attends and actively participates in CFF building and safety committee, staff meetings, and other assigned committees.

4. Participates in supervision for professional development and collaboration.

MINIMUM EDUCATION, KNOWLEDGE, AND EXPERIENCE:

· Associate degree or equivalent OR exceptionally related work or volunteer experience and bilingual skills may be considered in lieu of degree.

· At least two years related work/intern/volunteer experience.

· Skilled in client engagement and assessment

· Ability to plan and coordinate services.

· Sound knowledge of community resources

· Ability to work with other community organizations.

· Sound assessment and communication skills

· Effective written and oral communication skills

· Ability to work with diverse populations.

· Ability to be adaptable and work independently.

· Commitment to CSSMV’s mission and goals.

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: No less than 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Client Engagement and Assessment: 2 years (Preferred)

Language:

• fluent Spanish (Required)

Work Location: In person