Customer Interaction:

Company Overview:
For over 80 years, the Cavender Family has been a prominent name in the automotive industry, providing top-notch sales and service in San Antonio and South Texas. Operating across 8 separate dealership facilities, Cavender offers a diverse range of brands including Buick, Cadillac, Chevrolet, GMC, Jaguar, Land Rover, and Ford. The Cavender ethos revolves around familial values, with the commitment that "Where the name Cavender is on the door, there is a Cavender on the floor." Each Cavender serves not only as a dealer but also as a general manager, ensuring a personal touch in every interaction. At Cavender, customers are treated like part of the family, reflecting the confidence that defines the Cavender experience.

Responsibilities:

Customer Interaction:

• Greet customers warmly and promptly upon arrival.
• Listen attentively to customer concerns and accurately document vehicle symptoms.

Information Gathering:

• Obtain detailed customer and vehicle information to effectively address service needs.

Customer Service Excellence:

• Provide outstanding customer service, ensuring a positive and professional experience.
• Clearly explain the recommended services and associated costs to customers.

Communication:

• Establish follow-up times and keep customers informed of the progress of their vehicle throughout the service process.
• Update customers frequently, ensuring transparency and building trust.

Workflow Management:

• Monitor the progress of each vehicle in the service pipeline and coordinate with the service team for efficient workflow.
• Prioritize and communicate service needs to the technicians.

Post-Service Explanation:

• Explain all completed work to customers, detailing the services performed and any additional recommendations.

Requirements:

• Proven track record of achieving exceptional Customer Satisfaction.
• High School Diploma/GED is required.
• Previous experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Must be Bilingual
• Energetic and enthusiastic, with a commitment to delivering high-quality service.
• Desire for a long-term career with a reputable and growing automotive organization.
• Personal and professional integrity.

Equal Opportunity Employer:
Cavender is proud to be an equal opportunity employer and strictly prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you possess the skills and qualifications for this position and are interested in joining our dynamic team, we encourage you to apply. At Cavender, we believe in fostering a diverse and inclusive workplace where everyone can thrive.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift
• Day shift

Experience:

• customer service: 1 year (Required)
• service advisor: 1 year (Required)
• Direct sales: 1 year (Required)

Ability to Relocate:

• San Marcos, TX 78666: Relocate before starting work (Required)

Work Location: In person