Cayuga Centers is hiring immediately for a UC Compliance Associate

Location: New York City

Pay: $22/hour

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth, and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Cayuga Centers are committed to delivering quality services that meet the needs of those in our care. We have long believed that the delivery of quality programs is at the heart of our work. In short, Good enough is not good enough. This approach defines all phases of our work as an organization, including a careful assessment of post-intervention outcomes and effectiveness.

The Compliance Department effectively ensures that Cayuga Centers is in full compliance on an organizational, program, and contract level with all funding and licensing entities to meet the needs of our large, diverse, geographical-spread human services agency.

The Compliance Department is composed of 5 teams:

• Federal Programs Compliance

• Enhanced Family Foster Care (EFFC) Program Compliance

• Treatment Family Foster Care (TFFC) and Regional Programs Compliance

• Home and Community-Based Treatment & Support (HCBTS)

• Florida Programs Compliance

Each team helps their assigned programs be aware of, understand, and meet all applicable regulations and standards. If applicable, they help programs improve to meet regulations and standards when they are not met. We aim to always be audit-ready.

Essential Functions:

• Manage NYC and Auburn, NY file rooms, including inventory of archived files, maintaining files for easy retrieval, and tracking locations of transferred files.

• Secures and protects the privacy of documents.

• Look for ways to improve file management and tracking systems and devise new systems as needed.

• Coordinate across departments to fulfill requests and ensure timely submissions.

• Ensure all paperwork, digital forms, and files are accurate before scanning or submitting to external parties.

• Serve as the main point of contact for Federal requests for files.

• Manage and maintain the NYC file room. Ensuring file room space is neat and organized.

• Prepare file boxes for transportation and storage regularly

• Maintain tracking system for medical packets and file boxes for storage including weekly pickup from the medical department

• Support compliance teams in managing internal file reviews.

• In coordination with the Assistant Vice President of Federal Programs, establish and maintain processes for managing assigned tasks, setting quality and performance standards, and assessing potential completion risks.

• Word processing: Including responding to emails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for a minimum of 5 hours and could be up to 7 hours a day depending on program needs

• Completing paperwork -Such as copying and stapling

• Answering phones, processing mail, filing, and lifting packages

• Perform other duties as requested by the Assistant Vice President of Federal Programs and Compliance Officer.

Schedule:

• Regular hours entail 9:00 am - 5:00 pm or 8:00 am - 4:00 pm, Monday - Friday

• Must be flexible to meet program needs

• Travel outside of work hours may be required

Experience and Skills:

• Proficient in Microsoft Office and Google Workspace

• Previous experience managing physical and digital files

• Minimum 2 years of challenging customer service-related work.

• Excellent attention to detail and strong organizational skills

• Demonstrated written and verbal communication skills that reflect a commitment to collaboration and service.

• Experienced in self-directed management of projects

• Ability to stay focused and accomplish work in an environment with shifting priorities and multiple competing deadlines.

• Flexible and adaptable team player.

• Comfortable with a certain amount of ambiguity

• Ability to work additional hours and travel as needed.

• Willingness and desire to continuously learn and grow

• Flexible to travel upstate to Auburn, NY as needed

• Must be able to lift up to 50 pounds

• Walk up/down stairs

• Walk several blocks to get to the required location

• Comply with rules and regulations governing access to Protected Health Information (PHI) under HIPAA.

• Comply with the Office of Refugee Resettlement (ORR) and federal program regulations on file retention and destruction

• Bilingual-English / Spanish preferred

• 80 hours of Vacation Time, 12 sick days per year

• 9 Holidays, 3 Personal Days, Medical Appointment Time

• Medical, dental, and vision insurance

• Pet and Legal insurance plans are available

• Employee Assistance Program

• FSA, Transit, and Parking savings accounts

• Supplemental life insurance, critical illness, enhanced short-term disability benefits

• 401(k) Retirement Plan with contribution match after one year

• Corporate Discounts Program

• Sick Leave Pool

• Identity Protection available

Why Cayuga Centers?

• Certified Great Place to Work ®

• Workplace Wellness Award Finalist

• Council on Accreditation (COA) Accredited

• Implement best practices and evidence-based interventions

• Committed to employee professional development and advancement

• We embrace change, innovation, and opportunities

• Our diverse workforce acts and leads with human sensitivity and respect

• Large and growing national footprint

From: Cayuga Centers