Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

Provider Engagement Specialist

Provider Engagement Specialist will work to build strong relationship with all employed Cayuga Medical Associates (CMA) providers beginning with their onboarding, training and off-boarding phases and beyond. Specialist will maintain a positive and collaborative relationship with providers and function as a liaison between providers and various departments within CMA and CHS. Specialist will work closely with multiple internal departments to manage the provider onboarding process and ensure a seamless transition for all groups involved.

Roles and Responsibilities:

• Cultivates and manages ongoing relationship with CMA providers; both during the onboarding phase and beyond
• Works closely with recruiting and operational leaders to create a smooth transition for providers from the contracting phase to the onboarding phase
• Collaborates with operational leaders, practice managers and support departments (e.g., Human Resources, Finance, Information Technology, Facilities) to ensure a successful and timely onboarding experience.
• Provide a high-touch experience to allow for a seamless transition for all incoming and existing providers
• Develops and maintains onboarding timelines, onboarding notes and spreadsheets related to provider onboarding and any provider related efforts
• Develop and execute events to maintain a collaborative environment between providers as well as health system staff and leaders.

Required Skills and Experience:

• Excellent written and verbal communication skills
• Exceptional interpersonal and relationship management skills; highly customer-service focused
• Strong organizational skills including attention to detail and multitasking skills
• Critical thinking and problem solving skills

Preferred Skills and Experience:

• Excellent written and verbal communication skills
• Exceptional interpersonal and relationship management skills; highly customer-service focused
• Strong organizational skills including attention to detail and multitasking skills
• Critical thinking and problem solving skills
• Experience in Healthcare required
• Education: High School Diploma required; Bachelor's Degree preferred
• Experience with project management software tools (JIRA) is a plus
• Experience with Microsoft Word, Excel and Power Point preferred

Physical Requirements:

• Standing - 20%
• Sitting - 80%
• Reaching-40%
• Bending - 40%
• Lifting - must be able to lift 20 lb.

Location and Travel Requirements:

• Onsite

Compensation Disclosure:

• $60,000 to $70,000 per year

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.