Job Description:

Cayuga Centers is hiring immediately for Assistant Vice President of Case Management

Earn $95,000/ annually

Location: New York, New York

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Our Transitional Foster Care Program for Unaccompanied Children (UC) overseen by the Office of Refugee Resettlement (ORR), ensures the well-being and safety of unaccompanied children (ages 0-17) who cross the US Southern border without an adult. Unlike traditional congregate care settings, our approach involves placing unaccompanied children in foster homes while diligently searching for and assessing potential sponsors identified in the US. During their stay with us, we provide medical care, case management, engaging life skills classes, and essential mental health services.

The Assistant Vice President of Case Management will supervise the Directors of Case Management and Assistant Directors of Case Managers within our NYC region. The Assistant Vice President of Case Management will audit the quality of the case management procedures to ensure consistent and high-quality services for all youth.

How you get to use your skills…

• Provide overarching oversight of case management services for UC
• Coordinate and oversee each youth’s assessment, individual service plan, family reunification, and discharge
• Train, supervise and lead teams of Directors of Case Management
• Oversee new hire orientation
• Submit agency reports as required
• Track and identify trends
• Create, implement, and review standard operating procedures (SOPs)
• Work with directors, assistant directors, and CQI to ensure all services provided to each UC are properly documented in each case file and UC Portal
• Manage daily operations of the Case Management department
• Coordinate training and supervision of case managers
• Respond to client emergencies during office hours and non-office hours
• Coordinate and provide guidance during influx intakes and discharges
• Review and coordinate (in collaboration with AVP of Clinical) transfer requests from other ORR UC programs
• Coordinate initial intake requirements with clinicians, case managers and other staff as needed
• Provide weekly supervision to each director of case management
• Provide guidance and consultation on complex cases discussed during weekly staffing meetings with Clinicians, Case Managers, and other ORR staff
• Collaborate with Assistant Vice President of Clinical Services to track and trend team training needs

Schedule: Exempt

• Regular hours entail 9:00am - 5:00pm
• Monday - Friday. Must be flexible to meet program needs
• Evenings and weekends may be required