Job Description:

Cayuga Centers is hiring immediately for Director of Case Management

Earn $85,00/annually

Location: New York, NY

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Our Transitional Foster Care Program for Unaccompanied Children (UC) overseen by the Office of Refugee Resettlement (ORR), ensures the well-being and safety of unaccompanied children (ages 0-17) who cross the US Southern border without an adult. Unlike traditional congregate care settings, our approach involves placing unaccompanied children in foster homes while diligently searching for and assessing potential sponsors identified in the US. During their stay with us, we provide medical care, case management, engaging life skills classes, and essential mental health services.

Under the direction of the Assistant Vice President of Case Management, the Director of Case Management will assist in the supervision of case managers working within the Unaccompanied Children Program. This staff will audit the quality of the case management procedures to ensure consistent and high-quality services for all youth.

How you get to use your skills…

• Coordinate and oversee each minor’s assessment, individual service plan, family reunification, and discharge
• Oversee new hire orientation
• Participate in training of all Case Management Assistant Directors and their respective treatment teams, to ensure they are versed in the case management approaches for working with the UC and foster families
• Submit daily ORR required reports
• Ensure all services provided to each minor are properly documented in each case file and UC Portal
• Manage daily operations of case managers and provide biweekly supervision with direct staff
• Coordinate initial intake requirements with clinicians, case managers, and other staff as needed
• Provide ongoing individual and group coaching sessions to staff for processing of complex cases and best practices
• Provide on-call case management support and guidance to Assistant Directors of Case Management
• Ensure youth centered and culturally sensitive practice
• Provide record keeping and documentation for all case management activities (case documentation)
• Identify trends, review and monitor data collected for the case management section of the quarterly reports
• Participate in weekly staffing meetings with clinicians, case managers, case coordinator, and other ORR staff

Schedule: Exempt

• Regular hours entail 9:00am - 5:00pm

• Monday - Friday. Must be flexible to meet program needs

• Evenings and weekends may be required