8 Help Desk Support Service Specialist - Senior (Lead) Jobs in Reston, VA
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Help Desk Support Service Specialist - Senior (Lead)
$67k-83k (estimate)
Full Time | Business Services
6 Days Ago
Cayuse Holdings is Hiring a Help Desk Support Service Specialist - Senior (Lead) Near Reston, VA
OverviewCayuse Native Hawaiian Veterans, LLC is an SBA Tribal 8(a) certified technology and government solutions provider. We provide innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.
Responsibilities
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer .
Pay Range USD $80,000.00 - USD $90,000.00 /Yr.
Responsibilities
- The Service Center Technician handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support.
- The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
- The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution.
- The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules.
- Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute
- At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards.
- The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer .
Pay Range USD $80,000.00 - USD $90,000.00 /Yr.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$67k-83k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/17/2024
WEBSITE
cayuseholdings.com
HEADQUARTERS
CAYUSE, OR
SIZE
200 - 500
FOUNDED
2006
CEO
DAWN HAGEN
REVENUE
<$5M
INDUSTRY
Business Services
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