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The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers' success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse's foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It's an exciting time to become a key member of our growing team.
We are looking for someone to join our Customer Support team with a Computer Science or equivalent background. In this role you will develop a deep understanding of our Products by troubleshooting customer issues, primarily via email to build trust and drive Customer
Satisfaction. As part of the Customer Support team you will need excellent written and verbal communication skills and a desire to put the customer first. Overall responsibilities include advanced troubleshooting and problem solving on our ResearchSuite products, as well as involvement with a range of internally and externally facing related activities.
Responsibilities
Skills
Qualifications
Benefits
Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.
Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We're proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.
Full Time
$106k-134k (estimate)
06/25/2024
07/12/2024
cayuse.com
PORTLAND, OR
100 - 200
1994
Private
MICHELE MAYNARD
$5M - $10M
IT Outsourcing & Consulting
Cayuse develops a research administration platform that offers risk mitigation and planning optimization solutions to academic institutions.
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