Hello,

Join our team as a Customer Support Rockstar! We're looking for someone who loves talking to people and can juggle a bunch of calls while keeping a smile on their face! If you’re a natural problem-solver with a knack for turning frowns upside down, enjoy building trust with customers. You'll need to be a detail detective , a multitasking master, and a pro at following up and following through. Plus, if you're a team player who loves sharing tips and tricks, and you’re excited to represent us at trade shows, come on down! Let’s take customer service to the next level—together!

This is our company's culture index survey to fill out for this position:

Click on the link -> Read Roles & Responsibilities -> Take Survey (While taking survey please provide the name and email address associated with your Indeed account to expedite our response.)

https://go.cultureindex.com/p/5roI2zBtLSK

ROLES AND RESPONSIBILITIES

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Taking the extra mile to engage customers.
• Creating and updating knowledge bases.
• Sharing Knowledge with new CSRs.
• Gather data and report on customer satisfaction.
• Facilitating cross-sales opportunities with our established customer base.
• Representing the company at trade shows.

Skills

• Proven customer support experience or experience as a client service representative
• Dependability
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and QuickBooks.
• Responsiveness
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduates

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• This is our company's culture index survey to fill out for this position:

Click on the link -> Read Roles & responsibilities -> Take Survey (While taking survey please provide the name and email address associated with your Indeed account to expedite our response.)

https://go.cultureindex.com/p/5roI2zBtLSK

Education:

• Bachelor's (Required)

Work Location: In person