Datacenter Technician

NOTE: It is strictly W2 role.

ONSITE Role

Virtual Interviews

Position : Senior Data Center Engineer

Location : ONSITE - Dayton, OH

Duration : 12 Months with possible extension

Minimum Qualifications:

• Bachelor’s degree in Computer Science Computer Engineering Technology Information Systems CIS/MIS Engineering or related technical discipline or equivalent experience/training
• Minimum 3 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues.

Physical Abilities, Shifts and Travel:

• Must be able to lift 35lbs.
• Physical ability necessary to perform the positions essential functions safely and successfully with or without any legally required reasonable accommodations that do not pose an undue hardship.
• Must be willing to work varying shifts such as Day, Night and Slit or weekends. This position will be onsite Monday - Friday.
• Must be willing to travel. These contractors will be required to work in Dayton Ohio at address: - 3400 Terminal Dr., Vandalia, Ohio 45377.

Preferred Qualifications:

• Degree in Computer Science Computer Engineering Technology Information Systems CIS/MIS Engineering or related technical discipline or equivalent experience/training -
• Airline Industry experience

Why you’ll love this job:

• As one diverse high-performing team dedicated to technical excellence you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organizations computing environment.
• This domain covers various responsibilities from IT logistics to data center management. It supports various technologies including VDI API management and infrastructure tools and processes to ensure business systems operate efficiently reliably and securely.

What you’ll do.

• As noted above this list is intended to reflect the current job but additional functions may not be referenced.
• Management will modify the job or require other tasks to be performed whenever it is deemed appropriate observing any legal obligations including any collective bargaining obligations.
• Design and Implementation: Develop and implement robust IT infrastructure solutions including servers networks and storage systems. -
• Maintenance and Support: Perform regular maintenance and updates to IT systems troubleshoot and resolve technical issues and support end-users.
• Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams providing expert-level troubleshooting and problem resolution.
• Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Customer Interaction: Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
• Documentation: Create and maintain detailed documentation of IT infrastructure configurations and procedures for future reference and audits.
• Collaboration: Work closely with other IT professionals including network engineers system administrators and security specialists to ensure seamless integration and operation of IT systems.
• Project Management: Execute IT infrastructure projects ensuring timely delivery budget and adherence to quality standards.
• Performance Monitoring: Monitor system performance and implement optimizations to enhance efficiency and reliability.
• Training and Support: Provide technical guidance and training to junior IT staff and end-users as needed.
• All you’ll need for success.

Skills Experience Licenses Certifications

• All candidates will need the following. o Familiarity with workflow and ITSM tools and ticketing systems o
• Excellent customer service skills with the ability to interface at all levels of the organization.
• Excellent verbal and written communication skills
• Ability to work independently and perform in a collaborative team-based environment.
• Data Center engineering candidates will need one or more of the following.
• Monitor and manage physical data center access including escorting non-AA personnel within the facility.
• Review system messages inspect equipment and report issues to ensure hardware functionality and minimize downtime.
• Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
• Conduct and support audits for compliance e.g
• FM Global PCI/PII security protocols and ensure adherence to industry standards.
• Coordinate with external vendors and service providers for equipment maintenance and upgrades ensuring timely resolution of any vendor-related issues.
• Troubleshoot and respond to critical failures and emergencies addressing hardware network or software issues and escalating when necessary.
• Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies
• Maintain documentation of equipment incidents and maintenance activities keeping records up to date for audit and troubleshooting purposes.
• Monitor power distribution and cooling systems to maintain optimal environmental conditions ensuring energy efficiency and system reliability
• Prepare assets for disposal or relocation as needed following established processes for decommissioning hardware.
• Create and assist with incident tickets providing technical support and problem resolution in coordination with other IT teams.
• Familiarity with installing configuring and integrating new hardware including firmware and patch updates ensuring smooth deployment with minimal disruptions.
• Familiarity with network equipment including routers switches and firewalls ensuring reliable connectivity