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About CBC

In January of 2003, three agencies with over 58 years of successful operation in the Tri-Cities market became available for purchase from the founder and CBC LLC purchased Collections, Inc. in Kingsport, Credit Bureau/Collections in Johnson City, and Action Check Recovery in Kingsport. December of 2003 culminated in the purchase of Tennessee Valley Collections, previously owned by Mountain States Health Alliance. 2004 brought the acquisition of Bristol Collection Agency and completed the expansion/acquisition project. Maintaining the continuity and service level provided previously, the majori...ty of the staff in place at time of sale remains in place today and provides our customers to receive the same high level of service and availability as prior to the sale. Our management team represents over 100 years of experience in the collection industry. The position of CBC LLC is that we are "large enough to handle large volumes of business on a monthly placement but yet small enough to provide personal service to our customers" with a strong commitment to communication in order to reach a successful resolution on any problems that may arise concerning client or debtor. The four regulations that most govern our industry, HIPAA ,FDCPA, TCPA, and CFPB are closely adhered to by all staff members. CBC's employees benefit from a corporate culture attuned to HIPAA conformity. In other words, patient privacy is a primary concern of our staff and everyone is HIPAA trained and up-to-date with the latest regulations. Our latest technological advancement is the addition of Alex, our multi-facet communications module for communicating with today's debtors in all possible methods including texting, emailing, as well as human-free payment negotiation with out chat bot. Give us a call today, 423-354-0035, and take a test ride on the technology available in the A/R management space. More
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