General Description:

Supervises and coordinates activities of the Financial Service Associates (FSAs) and operations. Assures customers receive prompt and courteous quality service. Runs a drawer helping clients with all transactions. Helps clients into safe deposit boxes. Performs cash audits. Ensures compliance of workers with established standard procedures and practices. Will assist with interviewing, hiring, and mentoring of new FSAs. Will be accountable for learning and adhering to all bank regulatory standards, policies, and security procedures. Must have a satisfactory record of work performance. Promotes HPG including development of themes, sales meetings to reach goals, and certifying FSAs in practicing the sales process.

Eligibility factors:

• Candidate must be self-motivated
• Ability to work independently, organize tasks, cross-sell, meet product sales goals and meet deadlines
• Will possess excellent communications skills, enjoy coaching staff, and have problem solving ability

Skills/education/experience required:

• Previous supervisory experience within retail operation preferred
• PC skills, including Microsoft Office