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CBTS is seeking a Technical Support Specialist for a position located in the Dayton, OH area.
Responsibilities:
• Uses remote tools and cloud technology to provide technical support for hardware, software, networks and applications
• Manages simultaneous connections to multiple locations and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
• Monitors the severity of data packet loss either to the entire location network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
• Determines the best course of action to improve performance and efficiency of systems, equipment and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software
• Directs field personnel in installing new equipment that is going on the network
• Configures and upgrades software on newly installed devices
• Implements software changes for fuel dispensers and fuel tanks
• Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
• Provides troubleshooting by using remote tools connected to other legacy networks
• Manages multiple tickets and works them in order of emergency to lowest priority
• Identifies re-occurring issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
• Reads, interprets and follows procedures described in the internal knowledge base
• Provides documentation for knowledge base articles
• Works with third-party help desk vendors as applicable
• Maintains inventories and orders parts as needed
• Provides phone support as needed
• Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
• Initiates timely communication of critical events to Support Team Leads
• Completes other duties, including special projects, as assigned by Management
Education Requirements:
• Associate degree in Computer Networking or 2 years of related experience
• Specialized training in network communication, PC architecture and application support
Experience:
• Complete understanding of the network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
• Knowledge of non-standard equipment that is not connected to the network
• Ability to manage simultaneous connections to multiple locations and pieces of equipment, and ability to prioritize the order in which repairs are made
• Ability to research and resolve issues
• Capable of working in a fast-paced environment
• Excellent verbal communication skills and the ability to explain technical information
• Well organized with the ability to work under pressure and meet tight deadlines
• Excellent understanding of intra-department functions and operations
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds
CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
“Notice of Collection for California Employees, Applicants, and Contractors
https://www.cbts.com/privacy-policy/california-privacy-policy/”
Full Time
$84k-105k (estimate)
07/27/2024
08/24/2024
cbts.com
CINCINNATI, OH
1,000 - 3,000
1994
BRIAN A ROSS
$500M - $1B
CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of Fortune 500 and Global 2000 companies. We provide consulting resources and cloud or on-premises technologies that deliver consistent IT performance, reduce costs, and increase operational efficiency. What differentiates CBTS is the agility, flexible delivery models, and client focus of a smaller company coupled with the ability to deliver the resources, scale, and capabilities required by large organizations. With over 800 certified engineers and locations across North America, Europe,... and Asia, CBTS offers outstanding expertise in transforming business operations. CBTS stays at the forefront of technology trends in order to offer best-of-breed solutions to our clients. We partner with all leading technology manufacturers across the broad IT landscape and offer customized solutions to achieve our clients measurable business outcomes. Clients leverage our flexible OpEX or CapEx delivery model to: Enable collaboration, workforce mobility, and omnichannel customer experience. Modernize E-Commerce platforms, web presence, and applications to digitally transform their businesses. Improve data protection and security strategies that address ongoing cyber threats and meet industry compliance requirements. Implement cloud strategies that improve business agility, speed to market, and reduce costs. Manage technology infrastructure and maintain 24x7x365 operational uptime. We serve as a trusted adviser and partner to a long list of clients in all industries, including: Healthcare organizations. Local, state and federal governments. K-12 and higher educational institutions. Financial firms. Manufacturers. Retailers and more. For more information, please visit our website at http://www.cbts.com.
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Help Desk, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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