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Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.
The Quality Business Partner is a key member of the Quality department, responsible to partner with one or more specific service lines or sub-service lines and leaders to meet and exceed all applicable quality standards and to continuously improve performance. As a member of the Quality department, the Quality Business Partner is responsible for supporting all domains of quality in their assigned service lines, including safety, effectiveness, client-centeredness, timeliness, efficiency, and equity. The Quality Business Partner works closely with other members of the Office of Integration and Innovation (OII) department and Quality team, organizational leadership, program leaders and teams, and other enabling services departments to assure and improve quality. The Quality Business Partner is expected to perform with a high degree of independence, including demonstrating initiative and exercising professional judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support business partners with developing and managing quality and pay-for-performance metrics:
• Identify and evaluate all applicable external quality metric programs, including developing familiarity with metric specifications, pay-for-performance program methodology, and data sources.
• Participate in external meetings related to quality metrics or pay-for-performance programs to gather and share information.
• Where needed, support the development of internal quality metrics to support strategic and performance priorities, including partnering with Decision Support to develop metric specifications.
• Consult with program leaders and staff who are leading small-scale performance improvement projects, such as plan-do-study-act cycles (PDSAs) to improve performance on quality metrics.
• Facilitate PDSAs designed to deliver priority quality metrics as selected by service line leader and supervisor.
Provide quality-related business analysis and insights to support leadership decision-making and drive action:
• Analyze program and service line performance trends on key quality metrics, including pay-for-performance and operational metrics, to identify opportunities for improvement.
• Support internal operational performance review activities for assigned service line or sub-service line, including attending operational performance review meetings, preparing materials on behalf of or in collaboration with program or service line leaders, and developing performance insights for review.
• Support internal operational performance review activities at the division level, including attending division-level operational performance review meetings and assisting Quality Business Partner II with preparing materials.
• Support quality-related pay-for-performance revenue forecasts within scope of role:
o Assist with the development of pay-for-performance forecasts to support annual budgets.
o Assist with midyear updates to pay-for-performance forecasts to support revenue accrual.
• Provide support to Quality Business Partner II and leadership in the annual strategy planning process.
Partner with business leaders and administrative partners to support regulatory readiness and oversight activities:
• Evaluate accreditation standards and assist leaders in developing policies and procedures that will enable programs to satisfy requirements.
• Conduct periodic readiness assessments to evaluate whether programs are adhering to accreditation standards and to identify gaps or risks in readiness for oversight.
• Facilitate the completion and submission of accreditation applications.
• Support preparation for accreditation reviews, including reviewing and updating documentation, preparing program staff for interviews, and other activities as needed.
• Partner with program leader and Compliance on corrective action related to accreditation reviews.
• Identify when an operational excellence project is required to close a gap between current state and a regulatory or accreditation requirement.
Partner with business leaders to lead operational excellence and improvement projects:
• Assist with identification and prioritization of operational excellence and improvement projects. This includes spending time engaged with programs and staff observing them in their work, attending leadership and other meetings to gather priorities, and other observational work necessary to deeply understand the business, its current state, and its priorities for improvement.
• Partner with program leaders to scope and plan operational excellence and improvement projects.
• Design and facilitate process design and quality improvement interventions for operational excellence and improvement projects.
• Facilitate the development, updates, and improvement of service blueprints and supporting collateral materials, such as job aids, tip sheets, and training materials.
• Participate in the development of quality improvement training materials.
• Participate in the development of CCC’s standard quality improvement toolkit and the OII internal toolkit.
• Train program leaders and staff, using approved materials and tools, to participate in quality improvement activities.
Participate as a Quality subject-matter expert in major organizational projects and support successful transition from project to program operations:
• Leverage deep knowledge of programs, service lines, workflows, and quality and regulatory requirements to ensure that service design activities facilitated by third parties or CCC quality consultants will be practicable, compliant, and either aligned with CCC’s existing practices or able to be spread back into the organization to ensure consistent workflows across the system.
• Partner with thirty-party service design facilitator or CCC Quality Consultant to develop a sustainment plan to ensure the ongoing success of a new program once go-live is completed.
Perform other duties and responsibilities as assigned and consistent with CCC policies and agreements:
SKILLS AND ABILITIES:
MINIMUM QUALIFICATIONS:
Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Full Time
$81k-100k (estimate)
06/23/2024
08/22/2024