Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY:
This position is responsible for assisting in the day-to-day administration of benefit programs including health and welfare benefit plans, 403b and other employee services. This role will work directly employees as well as our benefit carriers to resolve issues. This role will also focus on ensuring documentation all processes and creating standard operating procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide customer service support to employees and teams to enhance their understanding of the company's benefit offerings/package
• Assist the Benefits Administrator and People Operations Manager in creating, documenting and reviewing benefit processes and procedures to ensure they are in place to capture and maintain consistent and accurate benefit related data to support plan administration and benefit compliance.
• Work with the Benefits Administrator and People Operations Manager to create and provide training on various benefit related topics to the HR team
• Assist in creating and maintaining all benefit communication regarding new hire enrollments, transfers, terms, and open enrollment to reach diverse employee population
• Provide enrollment support, including the creation of FAQ documentation and provide any general support needed.
• Responds to benefits inquiries from managers and team members on plan provisions, benefits enrollments, status changes and other general inquiries Participate in periodic carrier reviews and provide input / insight regarding insurance plan renewals and/or modifications
• In partnership with the Benefits Administrator and Manager, assist in all monthly invoicing
• Assist with setup of new benefit groups, accruals and deductions
• Responsible for staying current on compliance issues and regulations (HIPAA, COBRA, USERRA, ADA, etc.)
• Assist with monthly and annual auditing as assigned
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.
SKILLS AND ABILITIES:
• Ability to work on team and proficient in collaborating with internal stakeholders and vendor to understand and contribute to vision and value of specific projects.
• Ability to develop training materials and train end users.
• Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnership between programs and the Human Resources department.
• Sound decision-making skills and excellent professional judgment.
• Ability to handle sensitive and confidential information on a daily and ongoing basis.
• Ability to communicate clearly and concisely both orally and in writing, including technical writing, interpersonal skills, and speaking to groups of employees.
• High level of organizational skills and attention to detail.
• Ability to multi-task in a fast pace environment.
• Ability to work independently and as part of team.
• Ability to prioritize multiple tasks and organize large amounts of information.
MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Human Resources or related field OR an equivalent combination of education and experience required.
• 2 years of Benefits experience required.
• Experience with UKG HRIS strongly preferred.
• Proficient in computer systems (Microsoft Office Suite, Outlook, SharePoint, etc.) with advanced Excel skills.
• Ability to effectively present information and respond to questions form managers and internal and external customers.
• Must pass a pre-employment drug screen, TB test, and background check.
• If in recovery, must be currently clean and sober.
• Must adhere to agency’s policies of non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations, treating each individual with respect and dignity.
• Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.