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Carver Living Center is looking for a Customer Care Specialistwith job requirements is to make a resident’s stay as comfortable and convenient as possible. The Customer Care Specialist consults with nurses and administrative staff to discuss newly admitted residents.
The Customer Care Specialistfinds out how to best meet the needs of residents during the length of their stay. A Customer Care Specialist organizes services to help residents’, families, and visitorswith daily needs.
Duties/Responsibilities:
·Provides information about the facilities services and day to day events
·Acquires daily care items such as toiletries, for guests and patrons.
·Plans and schedules special events, parties, or meetings.
·Develops and maintains service relationships to fulfill the needs of residents, and guests.
·Performs other related duties as assigned.
·Maintains daily contact with resident and ensures a quality customer service experience
Required Skills/Abilities:
·Excellent verbal and written communication skills.
·Proficient in Microsoft Office Suite or related software.
·Excellent problem-solving and critical thinking skills.
·Must have a positive attitude with the ability to remain flexible and patient.
·Excellent organizational and multitasking skills.
·Excellent administrative skills.
Education and Experience:
·At least two years of guest services experience highly preferred.
Full Time
Business Services
$39k-49k (estimate)
04/14/2024
10/02/2024
cchhealthcare.com
CINCINNATI, OH
25 - 50
2016
$10M - $50M
Business Services
At CCH Healthcare, your loved one is our loved one. We aim to provide our residents with the highest quality of care as well as the most advanced medical and rehabilitative treatment. We value every member of our dedicated team and treat them as family. Together, we strive to create a warm and welcoming atmosphere that reflects our guiding principles of compassion, dignity and respect.
The job skills required for Customer Care Specialist include Customer Service, Problem Solving, Microsoft Office, Customer Care, Written Communication, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.