Overview

$22.97 - $28.71 HR/DOE

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins *

The Nativity House Case Manager is a member of the Respite Team for Homeless Adult Services (HAS), a division of Catholic Community Services. The goal of this position is to assist guests/clients of the Nativity House Overnight Shelter exit the shelter to permanent housing. The position has four primary case-management duties. The first is to build relationships with clients and conduct a screening to identify needs and barriers as well as the client’s strengths. The second is to work with the client to develop a strength-based and client-centered plan for housing and housing retention. The third step is to meet regularly with the client to help them procure that complete action steps and achieve measureable goals, resulting in acquiring and retaining permanent housing. The fourth duty is to maintain the appropriate case management records and confidentiality. Within each of those steps is the duty to support and help guests be accountable to the Housing Stability Plan that is created.

The Coordinated Entry Case Manager will work directly with individuals and families experiencing homelessness. The successful candidate for this position is energetic and non-judgmental and can actively listen, empathize and facilitate problem-solving with clients toward a stable housing plan, while also helping them navigate community resources. The Coordinated Entry Case Manager seeks to bolster persons’ own ability to think for themselves, weigh and consider options, advocate for their own needs, and ultimately act on their own behalf . The Coordinated Entry Case Manager must also be responsive to emergent housing crisis.

This position works closely with the other members of the Mental Health Team, Respite Team and Shelter Staff to assist guests in reaching the goal of housing.

Responsibilities

• Assess Housing needs using Motivational Interviewing and a Progressive Engagement Approach. Employee shall accomplish this responsibility by completing the following tasks:
  • Build a relationship of trust with the clients that can be used to support the client in finding housing
  • Listen to client’s story and summarize back to them.
  • Identify immediate housing barriers as well as strengths and potential assets and help households brainstorm creative options for alternate housing arrangements using Motivational Interviewing Techniques.
  • Conduct Brief Screening to identify Housing, Mental Health, and Substance Use Disorder needs.
• Develop and Initiate Housing Stability Plan: Assess barriers to housing as well as the client’s strengths and needs, and develop a strength-based and client-centered plan for housing and housing retention. Employee shall accomplish this responsibility by completing the following tasks:
  • Work collaboratively with households to determine steps needed to secure housing
  • Document action plan for short-term intervention to resolve housing crisis, use of community and natural resources, and family strengths to create a path to permanent housing stability.
  • Meet with client to develop a strength-based and client-centered plan for obtaining and retaining housing. This will include:
    • Develop plans for addressing barriers such as previous evictions or convictions.
    • Utilize client strengths to develop and implement plans.
    • Work with client to develop realistic plans to handle difficulties in the future. This may include disagreements with landlords or other tenants, difficulties with friends who visit, and maintaining recovery.
  • Develop with Client specific measurable goals and action steps to achieve the goal of gaining permanent housing as well as other goals the client may have.
• Provide case management to NH/HAS Respite clients to assist clients in acquiring housing. Employee shall accomplish this responsibility by completing the following tasks:
  • Meet with the client to review progress on identified action steps, possible options, and assisting the client in taking additional appropriate action steps to further plan goals.
  • Help the client establish next action steps that are appropriate to the client’s level of ability function, and independence.
  • Work with client to address barriers to housing to include evictions and convictions.
  • Work compassionately with clients to overcome challenges in motivation as well as the impacts of trauma and years of homelessness and poverty.
  • Reviewing the housing stability plan with the client and update as appropriate.
• Provide records and reports. Employee accomplishes this responsibility by completing the following tasks:
  • Keep accurate and timely case management notes.
  • Participate in weekly case management meetings and provide case summaries and client status information.
  • Keep records organized and confidential
  • Prepare weekly report to include statistical information.
• Attend meetings as necessary. Employee accomplishes this responsibility by completing the following tasks:
  • Attend weekly Case Management Team Meetings meeting.
  • Attend other meetings as required by the Clinical Supervisor.
• Coordinate intakes with clients in the shelter and on the shelter waiting list. Provide timely
• Employee accomplishes this responsibility by completing the following tasks:
  • Coordinate appointments and intakes with shelter guests and collaborating with the Supportive Services team.
  • Follow established schedule and communicate any need to deviate from schedule.
  • Respond promptly to emergency referrals.
• Other Duties as Assigned

Qualifications

Minimum Qualifications

• AA in a human or social services field or Work experience equivalent
• Ability and willingness to work in a team environment and promote a positive team spirit.
• Excellent inter-personnel skills including excellent oral and written communication skills
• Excellent organizational and time management skills
• Strong computer skills including Microsoft Word and database experience
• Ability to work with a diverse spectrum of high-need individuals
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently and as a member of a team.
• Proof of negative TB test within past 12 months.
• Must have reliable transportation, valid driver’s license and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services

Preferred Qualifications

• BA/BS Degree in Human Service field
• Experience in case management
• Knowledge of Pierce County social services and other community resources
• Experience with transitional housing, landlord/tenant law and other housing issues
• Bilingual skills (English-Spanish)

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.