**Customer Service Representative: Seattle** Location **Seattle** Job Code **836** # of openings **1** **Job Brief**

Customer Service Representative: Seattle

**Job Title:** Customer Service Representative * Receive and count money, make change and prepare related reports; balance the till daily; assure charged transactions are signed according to established procedures.

* Operate a computer terminal to input customer data and assure proper charges to customer; run and reconcile transaction journals and cash tickets; print daily transaction summaries and close out daily input on computer; perform general data entry, submit reports to supervisor as required.

* Answer telephone and direct calls to appropriate personnel.

* Assist customers on product selection, purchasing, and order processing.

* Responsible for keeping office area clean.

* Perform related duties as assigned.

* Operate a computer terminal to enter data, maintain records and generate reports.

* Operate scales to weigh incoming and outgoing vehicles at any of the company facilities; determine appropriate charges for vehicle/customer entering facilities; enter data into computer.

* Record-keeping techniques.

* Basic math and cashiering skills.

* Make change quickly and accurately.

* Observe health and safety regulations.

* Learn companys organization, operations, policies and objectives.

* Work independently with little direction.

* Work courteously and tactfully with customers and associates.

* Learn basic product knowledge and uses.

* The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Work involves walking, standing sitting, and stooping.

* The employee may be required to push, pull, lift, and/or carry 50 pounds or more.

* The noise level in the work environment is usually moderate, while the work pace can be fast and phone call volume can be heavy.

* Communicate orally with others one-to-one both in person and over the telephone to clarify customer service issues and verify task directives; they also communicate orally with others in a group setting when participating in safety meetings or training sessions.

* Learn new, job-related material through oral instruction in an on-the-job setting.

* When completing paper work at a desk, sit for extended periods of time with the ability to move about at will.

* When communicating with others via e-mail or preparing reports. Operate office equipment requiring repetitive arm/hand movements.

* Vision abilities required by this job include close vision and the ability to adjust focus.