Responsibilities / Tasks:
• Lead the technical team in the implementation of Dynamics 365 for Customer Service and Customer Insights.
• Collaborate with business stakeholders to define requirements and identify key business processes that will be supported by the new solution.
• Develop a solution architecture that is scalable, efficient, and meets the needs of the business.
• Drive the implementation of Dynamics 365, including customization, configuration, and integration with other systems.
• Manage the development process, including code review, testing, and deployment.
• Ensure that the solution meets security and compliance requirements.
• Provide guidance and support to the development team and collaborate with other IT teams to ensure successful integration with other systems.
• Troubleshoot technical issues and provide solutions to technical problems.
• Assist engineering teams in eliminating technical debt.
• Utilize Azure DevOps CI/CD for deployment.
• Automated testing (Unit, Integration, End-End, Performance) to ensure high-quality and efficient delivery of the solution
• Document technical design and architecture and provide knowledge transfer to other team members.
• Ensure that the implementation is delivered on time and within budget.
Required Skills and Experience:
• 10 years direct experience in Microsoft Dynamics 365, Field service, Portals
• Experience with Microsoft Dynamics 365 configuration, customization, plugin and SDK based development.
• Experience with MS Power Apps/Flows
• Experience with Visual Studio
• Technically fluent in programming languages, including .NET, C#, ASP.NET, JavaScript, XML, jQuery, CSS and HTML

Department: Preferred Vendors
This is a contract position