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CELINE is Hiring a SELLING SUPERVISOR - NORDSTROM, SEATTLE Near Seattle, WA
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment. YOUR WORK ENVIRONMENTThe Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team. YOUR IMPACTSales:
Meet sales goals set forth by the HQ
Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
Manage the level of floor supervision to improve sales results
Customer Service:
Maintain the highest degree of customer service every day
Assist sales associates with various customer service issues
Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
Operations:
Effective utilization of POS system and its inventory management functions
Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
Administer follow-up and paperwork in an accurate and timely fashion
Meet inventory accuracy and shrink requirements
The Selling Supervisor should be proficient in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members
Perform other projects, as assigned
Visuals:
Partner with the Visual Manager to lead all aspects of the merchandising standards
Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
Review sales frequently, take action to correct deficiencies and increase positive sales
Human Resources:
Develop and empower staff through goal setting and regular morning meetings
Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
Identify individual and team training needs in partnership with the store manager
Education
Business School, University or "equivalent experience"
Position requires minimum of 7 years of experience of sales preferably in a luxury retail setting
Minimum of 1 year of supervisory experience preferred
Computer literate; learn and use various software packages
Competencies:
Action oriented; results driven
Able to motivate others and build effective teams
Customer service oriented
Social perceptiveness
Proficiency in meditating and resolving issues or concerns that may arise
Problem-solver
Strong oral and written communication skills
Languages: Foreign Languages a plus Workplace: 500 Pine St, Seattle, WA 98101 Other InformationPotential starting date: Month year or as soon as possible OUR COMMITMENTCELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularitie