15 Customer Support Specialist Jobs in Carrollton, TX
CellGate Access Control Systems is Hiring a Customer Support Specialist Near Carrollton, TX
🚀 IMMEDIATE OPENINGS! 🚀
Customer Support Specialist - Gold Key Support Team
Elevating Customer Care to Unparalleled Heights
CellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the potential of our innovative access control solutions.
As a key member of the Gold Key Support Team, you will play a crucial role in bridging the gap between our cutting-edge technology and our valued clientele. Your expertise will be instrumental in guiding Home Owners, Property Managers, and Dealers through the implementation, optimization, and ongoing use of the CellGate solution.
Your Mission
- Activate Connections: Guide new customers through product activation with clear, supportive communication
- Master Data Management: Ensure smooth operations through accurate database entry and updates
- CRM Expertise: Manage the activation process using Salesforce, tracking cases and maintaining detailed accounts
- Product Authority: Become an expert in CellGate's product universe, troubleshooting and sharing knowledge
- Technical Support Backup: Step in to assist the Technical Support team during high-volume periods or complex issues, providing skilled assistance on technical support calls
- Customer Relations: Maintain a courteous, helpful, and professional demeanor in all interactions
Your Toolkit
- Passion for delivering exceptional customer service
- Outstanding written and verbal communication skills
- Exemplary phone etiquette
- Basic software proficiency
- Keen attention to detail
- Familiarity with standard office equipment
- Exceptional time management skills
- Strong troubleshooting skills
- Ability to quickly learn and apply technical knowledge
- Adaptability to switch between customer support and technical support roles
- Salesforce experience (preferred)
Join CellGate and become a versatile support professional, ready to tackle both customer inquiries, system administrator issues, and technical challenges. Apply today and let's create exceptional customer experiences together!
CellGate: Where Innovation Meets Customer Care
Job Summary
Full Time
$54k-70k (estimate)
09/12/2024
09/27/2024
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
