314 Customer Service Associate Jobs in Austin, TX
Celling Biosciences is Hiring a Customer Service Associate Near Austin, TX
Celling Biosciences is a provider of cell-based therapies that help human health and treat complex human diseases. We partner with physicians to provide leading products that provide customized cell therapies that kickstart the regenerative process. Headquartered in Austin, TX, Celling Biosciences is hiring an Associate, Customer Service to our Customer Service team team to lead business operations processes.
As a Customer Service Representative , you'll be the heartbeat of our client's customer-centric operations. Your role will be pivotal in ensuring seamless logistics and unparalleled service for our valued customers. From managing inventory flow to processing orders with precision, you'll be the
driving force behind our client's commitment to excellence.
Essential Responsibilities:
- Collaborate closely with the Customer Service Manager to deliver exceptional service standards
- Streamline new customer setups and manage customer accounts with finesse
- Efficiently handle all inbound and outbound orders and inquiries, ensuring timely resolution
- Utilize software tools for inventory management and order processing with proficiency
- Foster clear communication channels with our operations team to orchestrate flawless shipments
- Maintain accurate distributor databases and handle pricing and billing queries seamlessly
- Facilitate return authorizations and assist customers with hassle-free returns
- Review pricing contracts and liaise with Finance to ensure billing accuracy
- Provide invaluable support with distributor case tickets and purchase orders as needed
Education & Experience:
- Associates degree preferred; high school diploma or GED required
- 3-5 years of proven experience in customer service and inventory management
- Proficiency in Microsoft 365 (Word, Excel) is essential
- Previous exposure to the medical device field or manufacturing industry is a plus
- Experience with software platforms like Intacct is a definite plus
- Knowledge of inventory control and invoicing procedures is highly desirable
Job Summary
Full Time
$66k-83k (estimate)
06/25/2024
07/12/2024
cellingbiosciences.com
SUNSET VALLEY, TX
25 - 50
2019
KEVIN DUNWORTH
<$5M
Medical Technology
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
