Position Summary:

Customer Experience Professionals handle customers questions and concerns using discretion and independent judgment regarding projects or other related issues. Additionally, they maintain customer electronic and physical files.

Essential Functions (include but are not limited to):

• Addressing and responding to any customer questions or concerns regarding project status or other related issues.
• Maintaining customer files both physically and electronically.
• Answering telephones promptly and courteously receiving and processing authorized orders/changes/returns directly from the customer according to established company policies and procedures.
• Working closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules.
• Working with the Sales team to process new part number and quote requests, complete forecasts and identify prospects, submitting quote letters to customers and communicating customer issues.
• Using discretion and judgment, receive and respond professionally and courteously to all customer inquiries regarding service level changes, order status, customer disputes, billing questions, cancelations, product knowledge requests, and prospect requests.
• Entering and preparing all paperwork for shipping department and Plant/Site Manager and general daily invoices for customers.

Education:

You Are Someone With:

• An associate degree in business or 2 years of experience in a business-to-business manufacturing environment.
• A sharp eye for details
• Active listening skills
• Excellent verbal and written communication skills

Who We Are:

Cellofoam offers a diversified line of commercial, residential and industrial products, including building materials, protective packaging, custom rotationally molded marine products such as dock floats and jet ski ports. Further, we take our responsibility toward environmental protection seriously, instituting sustainable energy practices in manufacturing and employing recycled materials in the production of Expanded Polystyrene (EPS) insulation and packaging materials. Flexibility, modernization and years of experience help us provide our customers with the competitive edge necessary to succeed in today’s market.

For more information please visit: https://www.cellofoam.com.

This Position Description is a summary of the job responsibilities for this position. Cellofoam North America reserves the right to alter job responsibilities at any time.