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At Celonis, we’re committed to supporting your growth and development, as well as internal career mobility. Our Internal Mobility Program provides you with career path options - not just based on what you’ve been doing, but based on what you could do for other teams, functions, or locations. We believe in your potential, that’s why we hired you, and that’s why we’re excited to share a new job opportunity with you.

The Team:

Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.

The Role:

The NAM Manager (CoE) is responsible for driving successful deployments of the Celonis technology across all customers in the region. You have a passion for technology, solving complex customer problems, and developing high performing teams. You have a growth mindset, aren’t afraid to challenge the status quo, and strive for a role that encourages you to continuously expand your knowledge, think creatively, and improve our consulting practice.

The work you’ll do:

• Recruit, mentor, and coach a team of 5-10 consultants to support successful performance and career development within and beyond the Celonis Services team
• Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
• Encourage the collection, organization, and dissemination of technical and functional consulting best practices which result in healthy, successful customers
• Communicate with customer stakeholders, handle escalations and navigate challenging situations with positive and balanced results
• Ensure that the Celonis Services team is fully enabled and leverages the appropriate capabilities on customer deployments to maximize value of Celonis solution
• Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Ensure services deliverable quality with high utilization rates
• Continuously improve and enhance the implementation methodology to drive efficiency and consistency
• Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals
• Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and enablement across your team

The qualifications you need:

• Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
• Significant experience in driving successful software deployments at enterprise customers across different industries
• A deep understanding of enterprise customer relationships
• A top-performer with demonstrable past success achieving relevant targets and KPIs
• Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
• Demonstrated experience in recruiting, motivating and retaining top talent
• Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
• An entrepreneurial approach, self-aware and an inspiring character with great energy

Visa sponsorship is not offered for this role.