GENERAL DESCRIPTION OF POSITION
The Loan Servicing Imaging and File Clerk Specialist performs and maintains the filing and imaging of loan documents for the Loan Operations department, including overseeing the file check-in and check-out process. This position is responsible for imaging credit documentation in an accurate and timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Remains knowledgeable about a broad variety of loan document types. This duty is performed daily, about 20% of the time.
2. Organizes and maintains a filing system for loan documents. This duty is performed daily, about 20% of the time.
3. Images initial loan/credit documentation and/or trailing documents in the banks imaging system ensuring documents are properly indexed for ease of retrieval by end user. This duty is performed daily, about 15% of the time.
4. Performs due diligence on imaged documents to ensure documents are correctly completed. This duty is performed daily, about 10% of the time.
5. Reviews and ensures tasks required for the Imaging Team are complete. This duty is performed about 5% of the time.
6. Responds to phone and email requests and inquiries related to the Imaging Team promptly and professionally. This duty is performed as needed, about 5% of the time.
7. Reviews loan files from acquired banks to ensure accuracy with imaged documents. This duty is performed as needed, about 5% of the time.
8. Retrieves and delivers loan files at payoff and/or when requested. This duty is performed daily, about 5% of the time.
9. Oversees the check-in and check-out process for loan document files. This duty is performed daily, about 10% of the time.
10. Verifies paid-off loan documents are imaged and processed from the physical loan file based on the banks document retention policy/process. This duty is performed daily, about 5% of the time.
11. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
12. Completes required BSA/AML training and other compliance training, as assigned. This duty is performed quarterly.
13. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 19 to 23 months related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
None
SOFTWARE SKILLS REQUIRED
Intermediate: Alphanumeric Data Entry
Basic: 10-Key, Accounting, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel; regularly required to talk or hear; frequently required to stand, walk, reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
-Nineteen (19) months of related experience and/or training
-Seven (7) months of related management and/or supervisory experience
-Must have strong organization and attention to detail skills
-Must maintain a broad knowledge of various loan document types
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)