Position: Director of Sales and Marketing

The Centennial Hotel and Granite Restaurant & Bar in historic Concord, NH, managed by Hay Creek Management, is actively searching for a passionate, organized, and results-driven Director of Sales and Marketing to join our team of hospitality professionals.

A distinctive element exclusive to Hay Creek Management’s approach to guest service is its “Host Philosophy,” which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.

The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.

The Director of Sales and Marketing, Essential Functions:

• Solicit hotel room, party/banquet/event catering business. Negotiates rates for all corporate group and catering with potential clients. Visits or calls on past and prospective customers to solicit bookings.
• Produces annual marketing plan and develops aggressive long and short-range sales objectives and promotional programs based on past sales projections and accomplishments.
• Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Manges BEO Meetings weekly.
• Formulates contract and solely negotiates all specified event details concerning upcoming engagements.
• Prepares arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event. Develops detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details.
• Reiterates in contract form all specified event details concerning upcoming engagements.
• Maintains trace file and follow-up by telephone or on-site visit as needed.
• Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Attend BEO Meetings weekly.
• Participate in monthly MRM HCH calls with Marketing and Revenue Management teams to discuss promotional opportunities for the property.
• Develops aggressive long and short range sales objectives and promotional programs based on past sales projections and accomplishments.
• Prepares statistical forecasts for food/beverage costs, hotel room occupancy, and event scheduling for approval by the General Manager.
• Develops brochures, newspaper, magazine, radio, web, and social advertising copy, and other written materials/signage about available food/beverage services and hotel facilities for public accommodation.
• Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business.
• Develops plans and prices menus, in conjunction with the Chef/ Food and Beverage Director to be approved by the General Manager. Works closely with Executive Chef regarding specialty menu requests and package pricing.
• Serves as point of contact for new event planning.
• Organizes parties/events as required. In this capacity, incumbent will coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements.
• Responds to inquiries pertaining to requests for information, bidding and planning for events, and confirmation regarding events, both long and short range. Immediately respond to all telephone and email inquiries.
• Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process.
• Other related sales duties on own initiative or as may be assigned by the general manager.
• Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures.
• Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs.
• Cooperate with others in completing assigned tasks in a teamwork fashion.
• Adapt to working in a fast-paced and crowded environment during party execution.
• Use sound judgement in meeting sales objectives and in resolving problem situations.
• Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Attend all scheduled meetings and training sessions.
• Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
• Comply with all Hotel and HCH time and attendance policies.
• Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:

• Ability to remain standing for 8 hours.
• Ability to remain in a stationary position for 8 hours.
• Ability to occasionally move and lift up to 50 lbs.
• Ability to walk the property and grounds regularly.
• Ability to visually survey areas and assess needs.
• Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.
• Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.
• Ability to move up and down stairs frequently throughout shift.
• Ability to bend frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to move quickly based on guest needs.
• Ability to frequently communicate and exchange accurate information effectively.
• Ability to read, write, understand and speak English.

Technology and Equipment:

• Microsoft Office, including Outlook, Word, and Excel programs.
• Property Management System
• Point of Sale System
• Multi-line Phone System
• CB Radio
• Credit Card Processing
• Sales Tracking System
• Various web-based marketing programs
• Computer/Fax/Printer/Scanner/Copier

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program