Description

GENERAL FUNCTIONS

This is a professional position that involves the direct care of mentally ill adults. This position helps provide a homelike environment. This position is part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide case management services for assigned clients; documents clinical files for all client contacts; consults with clinical staff on concerns and client needs.
• Works as part of team to provide a treatment program for client; acts as advocate with appropriate agencies for individual clients.
• Monitors client activities and facility environment; helps to create a safe and therapeutic environment for clients; follows established safe practices; protects clients from personal injury; follows safety protocols, and calls for assistance as required.
• Intervenes as necessary to prevent harmful behavior and de-escalate clients; monitors, reviews clients’ physical and emotional stability.
• Provides some oversight and guidance to the other BHT staff to ensure the proper execution of work tasks.
• Develop and enhance cooperative professional relationships with local community agencies significant to the continuum of care for clients.
• Processes admission and discharge paperwork for clients; coordinates services with medical support, outpatient, emergency rooms, law enforcement, pharmacy, housing and other necessary agencies.
• Updates and maintains a variety of files, records, charts and other documents; gathers, compiles and organize data for management purposes; maintains appropriate records and prepare reports both verbal and written.
• Assists consumers in learning independent living skills, which are defined in the resident’s Individual Service Plan. (i.e. laundry, housekeeping). As well as encouraging management of symptoms through support and education.
• Participates in ensuring that nutritious community meals are planned, prepared and served within the home, including food preparation, serving and storage.
• Monitors consumer medication regime and compliance as directed by their physician.
• Reports to appropriate staff any changes in consumer behavior and functioning.
• Ensures that residents maintain acceptable standards of personal hygiene.
• Ensures that residents leave for their appointments, appropriately dressed and bathed.
• Ensures that the house is clean at all times and conforms to CBRF regulations HFS 83.
• Ensures that all physical repairs are reported to the Director of the Crisis Resource Center.
• Performs room, water, temperature or any other daily weekly monitoring that is assigned by the
• Supervisor including labeling and putting away the weekly grocery order.
• Participates in emergency evacuation procedures and fire alarm system checks with staff and residents
• Familiarizes self with resident individualized service plan.
• Documents residents’ daily behavior and routine in the client’s chart.
• Ensures that paperwork and transportation to residents’ medical appointments are completed.
• Order supplies and groceries as necessary.
• Train and orient pool staff as necessary.
• Supervise and document morning client groups as appropriate for education level
• Plan and maintain menus for house meals.
• Attends and participates in staff meetings, in-service training seminars and conferences as required.

Qualifications

Required Technical Skills, Experience, Education, and Credentials:

1. Bachelor's Degree is required in the field of Social Work, Counseling, or related Human Services Field
2. Minimum of 2 years' experience working with adults with severe and persistent mental illness.
3. Travel is not required for this position
4. Must be familiar with Microsoft Word and Excel.
5. Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers and vendors.
6. Effectively communicates and develops good working relationships with co-workers.
7. Reliability in reporting to work regularly and on time.
8. Must possess good communication, listening, writing and organizational skills.
9. Ability to effectively train coworkers.
10. Supervision experience is desirable
11. Experience with adults undergoing a psychiatric crisis.
12. Knowledge of community resources available to consumers in the Milwaukee County area.
13. Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable.

Work Environment and Physical Requirements 
The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

1. Ability to communicate effectively over the telephone, by computer and in person.
2. Ability to use a personal computer.
3. Ability to perform well in a fast paced work environment.
4. On occasion must be able to push/pull/lift/move objects weighting at least 50 pounds.
5. This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office environments and may include outdoor environments. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs. 
6. Work is performed largely at the Crisis Resource Center, an office environment or other various settings.
7. Employee is expected to contribute to a 24 hour/7day per week crisis response staffing capability.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.