Centerpoint Health is a Federally Qualified Health Center. We are looking for a Front Desk Specialist in our Middletown and Franklin OH health centers.
This position also has the potential to be as a Front Desk Specialist - Team Lead, depending on candidate interest and qualifications.
Job Duties: 

Serve as the preliminary “greeter” and contact for both walk-ins and callers. Answer general questions about the practice.
Complete front-office functions, including answering phones, patient check-in, confirmation of income, benefits, and insurance within the patient’s Centerpoint Health electronic health record (EHR). Offer sliding fee discount if appropriate. Record and update contact information, completion of forms, collection of payments, and any other required functions to prepare patient for services. Notify staff of patient check-in to enable efficient patient flow.
Schedule management; record and reschedule appointments as directed. Schedule appointments with Outreach & Enrollment for individuals interested in insurance enrollment. Complete follow-up calls and reminder calls for appointments. 
Operate office machines and manage mail, faxes, and other incoming or outgoing communications. Record requests for records, labs and imaging, and monitor that practice has received them. Provide records to clinical staff for review. Follow up on data not received. 
Communicate with clinical and administrative staff to address patient needs. 
Perform data entry and assist with documentation as necessary. Complete other clerical duties, as well as special projects as assigned by the supervisor. 
Other duties as assigned. 
 
If designated as Team Lead: 
Monitor daily performance of front desk specialists to ensure duties are completed accurately, efficiently, and in a timely manner.
Monitor and control overtime. 
Identify areas for improvement and recommend solutions as appropriate. 
Maintain adequate front office supplies by placing regular requests with the office supplies purchasing agent. 
Monitor the flow of patient check-in and check-out. 
Attend Front and Back Office Meetings and relay pertinent information to Front Desk Specialists in a timely way. 
Work collaboratively with the Manager to address accountability concerns. 
Assist with interviewing as needed. 
Certifications/Credentials: 
Education: High school diploma or equivalent. 

Experience: Minimum of one year of experience in administrative support in a health care setting. Experience in an outpatient setting and/or in community health preferred. 

Additional Skills/Qualifications: 
Outstanding interpersonal and customer service skills, working with diverse populations and a broad spectrum of staff and inquiries. 
Ability to ensure patient confidentiality and compliance with HIPAA regulations. 
Ability to multi-task. Assist with form completions, monitoring registries, providing screening tools and surveys; files, and records in a confidential, accurate, and timely manner. 
Ability to handle patients with special needs, by accessing language lines, and TDD lines. 
Possess basic mathematical skills. 
Ability to transcribe, input, and record data without errors. 
Proficient computer skills, including Microsoft Office. Electronic medical record experience preferred. 
Bloodborne Pathogens Exposure: Category I 
*This position is contingent upon a successful background check and drug test. 
Centerpoint Health is an equal opportunity employer who values diversity and is committed to creating an inclusive environment for all employees. 
Job Type: Full Time 
Schedule: 
· Monday to Friday 
Ability to commute/relocate: 
· Middletown and Franklin, OH: Reliably commute or planning to relocate before starting work (Preferred) 
Work Location: In person 
Benefits: 
Employee health insurance
Employee assistance program 
Paid time off 
Referral program 
Retirement plan