Department: Adult and FamilyWorks

Reports to: Site Manager

Position Description

The Resident Services Coordinator (RSC) is responsible for planning and coordinating senior focused events for the CHA Resident Services Division. The RSC must be knowledgeable of the service needs of the senior citizen/elderly population in order to coordinate senior services for the Contractor.

*****This is a temporary position. For an anticipated period of 3 months beginning 9/04/24 and ending 12/31/2024. Due to the temporary nature of this work, this is not a benefit-eligible position.*****

Essential Function

• Responsible for planning and coordinating senior/ elderly focused events and activities
• Coordinates senior/ elderly services activities with CHA’s Resident Services Division
• Knowledgeable of the service needs of the senior citizen/elderly population in order to coordinate senior services for the Contractor
• Attends monthly senior liaison meetings
• Compile reports, participates in data collection
• Independently follows agency policy and procedures
• Complete any other related tasks and responsibilities as assigned and required
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues

Essential Responsibilities: Workplace attendance and participation

• Attend regularly; dependable coming to work as scheduled
• Report absences within department procedures
• Attend and participate in required meetings (i.e., all-agency meetings, department/program meetings, supervisor meetings, etc.)
• Successfully complete all in-service training required for the position within timelines and participate in other training, as assigned
• Manage work time to meet needs of internal and external customers, stakeholders and individuals receiving services
• Expands knowledge of departmental/agency operations
• Participates in performance review and personal/professional growth
• Other duties as assigned

Required Knowledge, Skills and Abilities

• Thorough knowledge of business English, spelling and punctuation.
• Thorough knowledge of customer service, office practices, procedures and equipment.
• Proficient in Microsoft word, Excel, Access, Power Point and other computer software packages.
• Ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone
• Must be able to work in and independent manner.
• Ability to take initiative and prioritize tasks; good time-management, problem-prevention, and problem-solving skills.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Flexible and creative. Patience and compassion for consumers.
• Ability to work with co-workers, customers, and outside agencies professionally and tactfully while exhibiting a professional, businesslike appearance and demeanor.

Bachelor’s Degree in Social Work or a closely related field from an accredited college preferred with a concentration in Geriatrics or a combination of college course work and related previous work experience, preferably in a nonprofit agency. Additionally, familiarity with the Department of Aging or Senior Programing.

Supervisory Responsibilities:

• None

Work Environment:

The typical work environment is in an office setting and representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to travel locally and work/visit various sites.
• The employee may be required to visit customers in their offices, factories and/or institutional settings.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise in the work environment is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
• May be required to visit clients in their homes or in institutions.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.