Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager. The Member Services Representative is responsible for the following: Handles incoming calls and performs outbound callsMeets or exceeds company and client performance metricsMaintains phone and contact logs and documents call details as appropriateMaintains strong knowledge of assigned products/markets and the applicable state and federal regulationsHigh School Diploma – Some college preferredDetail oriented, fast learner, and excellent communication skillsPossesses technical ability to use phone and computer system