CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

The Customer Service Specialist provides customer service to patrons of the Sonnentag Center. Primarily housed in the Box Office, they are responsible for selling tickets to Center events. The Specialist is responsible for processing services and payments, managing inventory, and providing patrons and guests with accurate information about the event and Center.

This position will work on-site at the University of Wisconsin-Eau Claires Sonnentag Center, a major athletic, recreation, and event center, set to open summer of 2024. The new Sonnentag Center will serve as a venue for university and community events, concerts, and home to Eau Claire Mens and Womens Athletics.

• Provide point of sale service and manage inventory for tickets to all Sonnentag events
• Manage and maintain Will Call tickets and tickets for distribution
• Communicate with all patrons and guests who enter the facility and be knowledgeable about events and services offered in the Sonnentag Center
• Communicate all policies and procedures to patrons regarding access control and sales
• Keep a clean and presentable workspace
• Provide tours as needed to patrons
• Count money while reconciling money drawers; work with the full-time staff to ensure proper cash handling
• Provide back-up support for business areas
• Attend all staff meetings and trainings and communicate as needed through emails, group messaging, and telephone
• Follow and adhere to all procedures and guidelines

Education and Experience

• Customer service experience

Skills and Abilities

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Basic knowledge of computer skills with the ability to learn new software
• Ability and willingness to enforce policies

Work Environment

• Office and events environment
• Non-smoking environment
• Moderate to loud noise
• Maintain flexible hours for events that occur on weekends and evenings

Physical Demands

• Must be able to remain in a stationary position 70% of the work day
• Walking or working events
• Must be able to traverse throughout the center.
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.