Maintain knowledge of collection policies, manuals, the legalities that apply to collections. Work closely with dealers for cancellation of insurance products.
Work closely with insurance companies to complete claims and gap coverages.
Work with our collection agency as the point of contact for assignments to their agency. Complete bankruptcy postings and coding.
Work with loan officers for collection purposes.
Retrieve delinquency reports. Make initial contact (telephone, letter or face-to-face) with loan customers whose accounts are delinquent in accordance.
Other duties as assigned.
Requirements:
Knowledge, skill and mental development equivalent to the completion of high school and some college courses which includes specific courses in business and math.
Prior collections experience preferred. Strong customer service and relations skills. Strong verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers.
Demonstrated ability to use tact, diplomacy and a professional personal appearance when dealing with customers and co-workers.
Ability to initiate work activities with minimal supervision and exercise independent judgment when accepting repayment arrangements or taking further collection action.
Accuracy and attention to detail. Good math and statistical aptitude.
Proficient in MS Word and Excel. Ability to manage multiple tasks simultaneously in a
fast paced environment.
Ability to establish and meet deadlines. Analytical, organizational, time management, and problem-solving abilities. Good typing, word processing and written communication skills.
Good proof reading and editing skills. Ability to learn and understand computer systems utilized to evaluate/process transactions.
Knowledge should include use of reports as it applies to accomplishment of their duties.
Ability to learn and understand regulatory and compliance issues as it applies to their area of responsibility.
Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner.
Ability to learn and understand applicable statutes and procedures affecting the collection or recovery of payments/debts.
Ability to locate borrowers who have ceased making loan payments.