POSITION SUMMARY:
Responsible for the efficient operation of the loan assistants assigned to their group, by supervising the daily operational and customer service activities; ensures compliance to established policies and procedures. Acts as a resource to staff for operational and customer problems exercising discretion and good judgment. Creates a teamwork environment to ensure that quality service is provided. Sets an example for the staff in the area of customer service. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible in coordination with the Administration Manager for daily activities of loan assistant team
• Responsible in part for monthly training and meetings
• Responsible for onboarding and training of new assistants or new procedures.

Perform functions of personnel administration, such as employment interviews, training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication. Recommend hiring, discipline, promotion, transfers and termination of staff when appropriate. Issue written and oral instructions.

Understand and maintain a thorough knowledge of Central Bank's services, operations, and organization; communicate this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.
Demonstrate the highest level of professionalism, efficiency and customer service in the banking center resolving the most difficult customer issues.

Advise manager of problems with procedures, policies, improper calculations, deadlines, and other problems.
Study and standardize procedures to improve efficiency of subordinates.
Operate personal computer to compose and edit correspondence, reports and/or memoranda from verbal direction, or from knowledge of established department/division policies; prepare, type, edit, and distribute agendas.
Respond to internal and external inquiries regarding the status of loan files and correspondence in process and other banking-related questions.
Remain alert for and report potential business opportunities. Provide accurate product information; make appropriate business referrals to other departments.
Operate a variety of office administration equipment such as PC, typewriter, copy machine, FAX machine, calculator, printer, etc. Utilize computer software applications such as word processing, spreadsheet, Outlook, and Internet.
Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Complete or attend all required training.

ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others in the department as needed and/or directed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
Requirements:POSITION REQUIREMENTS:
High school education or equivalent. At least four years of experience in commercial lending is preferred.
Ability to independently plan, prioritize, organize and complete work in an efficient manner. Ability to work quickly and accurately. Attention to detail required.
Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, record keeping and filing methods; basic math calculations. PC skills required; knowledge of Microsoft Word, Excel and Outlook preferred.
Ability to sort, cross-index, and file correspondence, reports, records and other materials according to alphabetical or other acceptable organization methods.
Must possess good judgment and organization skills, the ability to prioritize, and handle confidential information.
Ability to deal effectively and courteously with a large number of associates and members of the general public.
Ability to read, write, and speak English. Effective oral and written communication skills.
Willingness to assume additional responsibilities/duties/projects as they arise.
Strong attention to detail.
Ability to maintain regular and punctual attendance.
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, and FAX machines.
Ability to drive a vehicle. Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.
This position requires registration with the National Mortgage Licensing System and Registry, (NMLS), as created under the S.A.F.E. Act. The registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensingsystem.org

PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Occasionally required to drive. Occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision.

WORKING CONDITIONS:
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.