Position Description & Responsibilities

Want to be an integral part of a progressive, dynamic workplace devoted to supporting small vendors, local farmers, and transformative community impact? Central Co-op, a natural-foods cooperative with over 14,000 members, is hiring a Store Support Coordinator for our Seattle store! This job is a great fit for someone who thrives on teamwork, creativity, and working with people in a dynamic, fast-paced environment. Central Co-op offers competitive wages, 100% employer-paid-premium health/dental/vision insurance for employees working 28 hours/week, a 4% employer-matching 401k, a grocery discount, and generous vacation time. Plus, what’s better than getting to know you’re making a positive difference in the world?

Position Summary

Our Store Support Coordinators are responsible for assisting in the general operations of Central Co-op. This role is ideal for someone adept at wearing many hats and who thrives on offering consistency in leadership and problem-solving scenarios with staff & customers.

Position Responsibilities

The primary responsibility of the Store Support Coordinator is to facilitate day-to-day operations at Central Co-op. This includes:

• Working collaboratively with the Leadership Team to uphold and communicate operating standards and procedures
• Knowing all procedures for both opening and closing the store, and working mainly open (6am – 2:30pm) shifts, with occasional closes (2pm – 10:30pm when needed) providing coverage for outs or vacations
• Training in every store department and working in other departments (Meat, Grocery, Deli, Produce) as needs of the store demand
• Providing floor management coverage in the absence of other management
• Performing regular, preventative maintenance tasks on store equipment, leading in maintaining store cleanliness (trash, assisting with cleanups, general cleaning)
• Delivering and modeling phenomenal customer service at all times, and assisting with customer service questions and customer issues, taking special orders, and fulfilling online orders for customers. Maintaining a calm and friendly demeanor with difficult customers
• Training new staff, and nurturing a culture of continuing education to all department staff
• Assisting when needed in scheduling, staffing, and delegation of tasks
• Developing and maintaining professional relationships with vendors and community partners, as well as being an in-store point person when needed
• Following all procedures for opening and closing the store, locking and alarm policies.
• Maintaining standards for safety and ensuring accident and incident reports are completed promptly and information is communicated to managers and appropriate administrative staff.
• Monitoring the store for shoplifting and following all security and safety procedures and policies.

Other responsibilities include:

• Ensuring adherence to the Co-op’s safety, security, and Accident Prevention protocols
• Familiarity with our union contract and following all aspects of the Collective Bargaining Agreement (working conditions, breaks, scheduling, overtime, etc).

Position Qualifications

Qualifications

• 2 years of previous customer service experience in a retail setting, preferably in a supervisory position.
• Familiarity with Point-of-Sale systems, cash handling, and cash register systems.
• Ability to manage multiple responsibilities, prioritize, multi-task, and maintain focus.
• Exemplary communication skills, and an ability to exercise discretion when necessary
• Must have flexibility in scheduling, and the ability to and expectation of working nights & weekends (mid-week days off)
• Ideally, experience working in a natural foods, cooperative model, and/or union environment