POSITION DESCRIPTION

Retail Associate I (Barista) 

INFORMATION

Job Class: Retail Class 

Department: BED

Type of Position: Non-Exempt

Location of Work: Juneau, AK 

Covered Position: Yes

Salary Grade(s): 3

Hours of Work: Varies 

PURPOSE

Incumbent will prepare and serve specialty coffee and other beverages. Greet and serve food to patrons. Provides excellent customer service. 

REPORTING RELATIONSHIPS

Reports To: Café Manager (Retail Associate III)

Supervises: N/A

Liaison To: N/A

ESSENTIAL FUNCTIONS

• Provide excellent customer service 

• Prepare and serve hot and cold beverages, to include coffee, espresso drinks, blended coffees, and tea

• Take accurate orders from customers and relay correct information to appropriate staff

• Operate espresso equipment 

• Clean and sanitize work area, utensils espresso machine and other equipment

• Clean both indoor and outdoor seating areas 

• Responsible for checking on food orders to ensure customer orders are filled in a timely manner

• Check temperature of freezers, refrigerators, and heating equipment to ensure proper functioning

• Describe menu items to customers and recommend products that might appeal to them

• Post and update weekly drink and food specials

• Order, receive, or stock supplies and retail products

• Provide customer service with product details such as coffee blend and preparation descriptions

• Receive and process customer payments

• Serve prepared foods using appropriate sanitation methods

• Set up or restock product supply

• Maintain prepared food quality by dating, wrapping, and using first-in, first out method

• Stock customer-service stations with paper products, condiments and other appropriate supplies

• Availability to work early mornings, evenings, weekends, and holidays

• May prepare food items from the café menu

• Other duties as assigned 

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

• Knowledge of specialty coffee ingredients

• Experience using commercial espresso equipment 

• Adherence to safe food handling procedures and sanitation practices

• Knowledge of food preparation and food service skills

• Good customer service skills to manage multiple orders in a busy retail atmosphere 

• Ability to provide efficient and friendly service 

MINIMUM QUALIFICATIONS (education, experience, skills)

• Register and cash handling experience 

• Point of sales (POS) experience

PREFERRED QUALIFICATIONS (education, experience, skills)

• Two years’ experience in food-service industry 

• Barista experience 

• Experience working in fast-paced environment 

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

Requires long hours of standing and moving. Must be able to carry trays of food, dishes, and glassware weighing up to 25 pounds. Exposure to high temperatures, steam and equipment with very hot surfaces. Exposure to injuries from slips, cuts, and burns. 

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.

• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.

• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.