The HME OP Tech/CSR greets patients/walk-ins (for outpatient CPC, direct to correct area of the
hospital, provide info regarding HME products). Performs secretarial duties including filing,
answering phones, and making copies. Interfaces with facility staff and outside contacts, vendors,
and the public. Create s/o orders for patients who call in, walk-in or on our daily template.
Dispense supplies. Verify insurance and patient information with all walk-ins. Provide instruction as
needed for DME supplies-walkers, commodes, knee scooters etc. Clean dirty equipment-(knee-
scooters). Assemble DME equipment as needed. Scan current s/o into Brightree, Scan charts into
Brightree. Pull demographics from CERNER. Provide Data input for daily stats and enter inventory.
Continued employment and raises in this position are dependent upon Central Montana
Medical Center's fiscal viability and:•
Actions and communications that contribute to a team concept and create a
positive environment for all customers•
Acceptable performance of essential and all job duties•
Acceptable attendance record•
Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building•
Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct•
Accountability for the consequences of own actions•
Physical and emotional ability to perform essential functions•
Acceptable background investigation results if required for position
Minimum Education, Experience, Licensure, Certification required:
High School diploma or equivalent
ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)
1 Receives and screens phone calls and follows through with messages and scheduling of

appointments.
2 Organize and prioritize materials, appointments, and responsibilities.

3 Maintains information, reference materials, and appropriate policies and procedures
issued by Central Montana Medical Center.

4 Handles general secretarial duties such as filing, typing, phoning, mail, and supplies.
5 Greet patient and get patient’s information for patient charts.
6 Completes other duties as assigned.

Knowledge, Skills, Abilities:
Knowledge:

• Broad scope of CMMC functions and interrelationships.
• Knowledge of and can perform positively concepts of public/employee relations.
• Resource for pertinent information.
• Central Montana Medical Center policies/procedures.
• Basic English composition, mathematical computations.
• Knowledge of operation with following computer hardware functions as well as knowledge in

Microsoft Word, Print Shop, Excel and other pertinent computer programs Phone/Page
System,

• copy machines (various models), fax machine, various printers.

• Reading and writing skills.
• Strong interpersonal skills.
• Good telephone techniques.
• Basic filing, office procedures and word processing.
• Strong organizational skills and advanced computer skills.
• Must be able to handle multiple duties concurrently and be able to work in a “team”

priorities.
OCCUPATIONAL EPOSURE for this position:

Category I Direct contact with blood or other bodily fluid to which
universal precautions apply

Category II Activity performed without blood/bodily fluids exposure,
but exposure may occur in emergency

Category III Task/activity does not ordinarily entail predictable
exposure to blood/bodily fluids.

OTHER EPOSURE for this position:

Radiation
Noise
Other (Specify)

PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis)

Sedentary Exert up to 10# occasionally or negligible force frequently
Light Exert up to 20# occasionally, < 10# frequently or

negligible force constantlyMedium Exert up to 50# occasionally, up to 25# or up to 10#

constantly
Heavy Exert up to 100# occasionally, up to 50# frequently or up

to 20# constantly
Very Heavy Exert > 100# occasionally, > 50# frequently or

> 20# constantly