Department: Information Technology

Reports to: Vice President for Information Technology

Status: Full-Time/Exempt

About Central Park Conservancy

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.5 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $100 million.

Summary

The Director of Systems Delivery is a key member of the IT Systems Delivery team. This position will oversee the maintenance, administration, customization and lifecycle of systems provided to CPC staff. The ideal candidate has extensive experience in managing multiple systems suites and hosted solutions in a mid-size environment. The Director of Systems Delivery will work with external vendors to ensure the systems needs of the organization are met and aligned with the industry standards.

Responsibilities

• Manage Systems Delivery team to provide current and effective technology solutions and systems to the CPC Staff.

• Manage the needs assessments of all CPC departments for new systems deployments and modifications of existing systems.

• Manage the evaluation, buildout, deployment, upgrade, and sunsetting of all systems (the full software lifecycle).

• Manage the maintenance of core systems including Microsoft 365, Salesforce, Zoom Conferencing and Phone, and related systems.

• Evaluate new features and unused features in our solutions portfolio to expand their use and to better support the company.

• Implement automations wherever possible for supporting new hires, terminations, and departmental movement among staff to eliminate downtime due to licensing, rights and permission issues.

• Identify new solutions that can benefit CPC and present them to all constituents.

• Champion the use of modern solutions that support mobility and security.

• Work with vendors and support departments where necessary to accomplish the above responsibilities.

Qualifications

• Bachelor’s degree in Information Technology or a related field or equivalent combination of education and experience.

• At least 5 years of experience with administration responsibilities for multiple technology solutions.

• Proficient in Microsoft Office 365 services and familiarity with administration.

• Strong technologist with comfort working in new technologies.

• Strong curiosity and appreciation for technology and enterprise level solutions.

• Strong familiarity with working in a corporate network.

• Strong change management skills.

• Strong appreciation for, and adherence to, cyber security.

• Ability to thrive in a collaborative environment.

• Strong brainstorming skills.

• Experience in working with external data vendors and managing contracts, SLAs and SOWs

• Excellent communication, collaboration, and problem-solving skills

• Ability to work independently and as part of a team.

Work Schedule

This position is 5 days a week, Monday through Friday. The hours are 9am to 5pm with occasional time required beyond the standard work schedule including some weekdays and weekends (as needed for emergencies and after-hours implementations that cannot be performed during work hours due to service interruptions). It is also expected that the person will monitor and respond to e-mails and phone calls after hours and on weekends in emergency situations.

Salary range: $139K - $174K (based on level of experience)

This is an on-site position.

Diversity, Equity & Inclusion

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.

Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.

In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

SAFETY REQUIREMENTS:

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and follow federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potentially dangerous condition, he/she/they should alert other employees and notify his/her/their supervisor immediately.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.