Job Description:

Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

• Call Center experience
• Ability to work independently
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Strong negotiation skills
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard

Location details:

• The shift during training will be 8A-5P, Monday – Friday. After they graduate from training the shift will be 12-9P, Monday – Friday with a Saturday (8A-1P) required every third week. If people show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.

Job Types: Full-time, Contract

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Ability to Relocate:

• Akron, OH 44307: Relocate before starting work (Required)

Work Location: Hybrid remote in Akron, OH 44307