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Hope you are doing well.
We are looking for Full Time Desktop Support At Williston, ND/ Midland, TX/ Washington, WA/ Tyler, TX/ Kemmerer , Fontenelle, WY/ Paulsboro, NJ/ Olathe, KS/ Exxon Mobil Paulsboro, NJ/ Mont Belvieu, TX/ Gregory, TX/Channahon, IL/ Annandale, VA/ Carlsbad, TX/ Beaumont, TX/ Ardmore, OK/ Baytown, TX..
If you're interested please give me a call back at Mobile: 1 732 476 5515 or you can E-Mail me at jahangir@centraprise.com
Job Role: Desktop Support
Job Type: Full time/ Permanent
Location : Williston, ND/ Midland, TX/ Washington, WA/ Tyler, TX/ Kemmerer , Fontenelle, WY/ Paulsboro, NJ/ Olathe, KS/ Exxon Mobil Paulsboro, NJ/ Mont Belvieu, TX/ Gregory, TX/Channahon, IL/ Annandale, VA/ Carlsbad, TX/ Beaumont, TX/ Ardmore, OK/ Baytown, TX.
Job Description :
Technical/Functional Skills-
Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Understanding of active directory, networking
Hardware, operating system & software knowledge
Roles & Responsibilities-
Provides second-line investigation and diagnosis.
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool.
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates/maintain documentation for scope of work
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices. Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests
Follow standard operating procedures as documented in the knowledge management system.
Providing trainings / demo’s when needed to end users
Onsite admin tasks e.g. backup, OS migration.
Onsite Operational support of Industrial mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines
Full Time
IT Outsourcing & Consulting
$44k-55k (estimate)
06/17/2024
07/14/2024
centraprise.com
Edison, NJ
50 - 100
IT Outsourcing & Consulting
The job skills required for Desktop Support Specialist include Troubleshooting, IT Support, Active Directory, Networking, Desktop Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.