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Centric Business Systems
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$37k-48k (estimate)
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Customer Service / Dispatcher
$37k-48k (estimate)
Full Time | Wholesale 3 Weeks Ago
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Centric Business Systems is Hiring a Customer Service / Dispatcher Near Rocky, NC

DispatcherDepartment: Administration Reports To: Call Center Manager FLSA Status: Full Time / HourlyPurpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.Responsibilities
  • Take incoming customer requests for service and supplies and inputs data into E-Auto
  • Prioritizes calls and dispatch information to the appropriate technician in designated area
  • Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
  • Process auto replenishment orders for supplies for specific customers
  • Audit and process delivery schedules daily for next day delivery/removal of equipment
  • Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
  • Additional duties as assigned
Job Related Dimensions
  • Strong communication skills – both verbal and written
  • Working knowledge of MS Office to include Word, Excel and Outlook
  • Data entry skills with an attention to detail
  • Must reflect the highest priority emphasis on customer service and satisfaction
  • Requires the ability to multi-task in a fast-paced environment
Qualifications
  • HS Diploma or GED
Physical Demands & Work Environment 
  • Ability to sit at desk for prolonged periods of time.
  • Ability to talk on the phone and work with various computer tools and applications.
  • Ability to type and compose written communication in various forms.
  • Ability to lift 20 lbs on occasion.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$37k-48k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

08/27/2024

WEBSITE

centricbiz.com

HEADQUARTERS

OWINGS MILLS, MD

SIZE

200 - 500

FOUNDED

1964

TYPE

Private

CEO

RICK BASTINELLI

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About Centric Business Systems

Centric Business Systems is an office technology firm, provides hardware, software and service solutions.

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